IT Help Desk Technician: Support Global Operations with a Hybrid Model

Location: On-site in NYC offices 4 days/week, remote on Fridays
Position Type: Full-Time
Base Salary: $28 - $32/hr

Role Overview

We are seeking a proactive and people-focused Analyst, IT Help Desk Technician to join our dynamic team at Kyu IT. This role supports multiple businesses across North and Central America, Europe, and the Far East. If you enjoy solving problems, assisting others, and ensuring seamless IT operations, this is an excellent career step.

Key Responsibilities

• Respond to 1st and 2nd Line support requests via the IT helpdesk.
• Troubleshoot and resolve basic hardware and software technical issues.
• Set up and configure desktops, laptops, and monitors.
• Support office technology, including conference rooms and desk equipment.
• Maintain accurate IT asset inventory and manage stock levels.
• Assist with mobile device setup.
• Provide basic remote support for home-based colleagues.
• Escalate complex issues to senior IT team members.

Desired Skills and Experience

• Passion for technology and a desire for career growth.
• Background in 1st line support across Microsoft, Apple, and/or Google environments.
• Experience in hardware and OS administration (Windows or MacOS, ideally both).
• Basic knowledge of MDM platforms (e.g., InTune, Kandji).
• Experience troubleshooting A/V and common office WiFi issues is ideal.
• Proficiency with IT helpdesk ticketing systems (e.g., Freshservice).
• Excellent customer service skills and adaptability.
• Strong drive to expand your role and suggest process improvements.
• Positive, flexible, and motivational attitude.

Total Compensation & Benefits

• Base Salary: $28 - $32/hr
• Healthcare/Dental/Vision
• Unlimited PTO
• 401k Contributions
• Wellness Stipend: $75/mo
• Mobile Phone Stipend: $100/mo
• Internet Stipend: $50/mo
• Annual Learning Stipend: $500/yr
• Annual Tuition Stipend: $2,000/yr
• New Hire Home Office Equipment Stipend: $200 (one-time)
• Parental Leave: 16 weeks (primary caregiver) / 6 weeks (secondary caregiver)
• Annual Work From Anywhere: 4 weeks per year

About Kepler

Kepler is recognized among AdAge's Best Places to Work, fostering a culture of transparency, growth, and fun. We believe in sharing company financials, performance against goals, and open communication. Our success is driven by our team, and we provide unparalleled growth opportunities. We encourage all interested candidates to apply, even if you don't meet every qualification, as we value diverse perspectives and believe you might be a great fit.

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