Kundenbetreuer/in im Tagungsgeschäft (Mensch)

Your Role

As a Customer Success Manager, you are the core of our customer relationships. Your goal is to build long-term, successful partnerships where clients gain the maximum benefit from our product and services. Your mission is to manage the seminar planning process from inquiry to billing for our existing clients.

Responsibilities

• Act as the interface between clients and service providers to execute client seminar business.
• Maintain oversight of hotel room blocks.
• Manage material shipment for events and research locations and service providers.
• Organize and manage conference participants using the participant management tool.
• Review and verify invoices, performing billing checks.
• Create reports and conduct analyses and evaluations to ensure customer satisfaction.

What We Value

• Team player with startup drive and a desire to make an impact.
• Independent work style, viewing change as progress.
• Ability to stay calm and structured under pressure.
• Good numerical understanding and enjoyment of routine tasks.
• High empathy and ability to quickly understand others.
• Proficiency in MS Office programs.
• Very good German and good English language skills.
• Software affinity and ability to quickly learn and use various customer software.
• Ideally, a background in event management, tourism, or a comparable field.

What You'll Enjoy

• Be part of a motivated, highly qualified team with flat hierarchies and regular team events (after-work drinks, culture nights, game nights, monthly closing celebrations).
• Discounts on various brands and travel through PepXpress and Corporate Benefits.
• Complimentary fruit basket, muesli bar, and cold/hot beverages.
• Flexible working hours with core hours from 10 AM to 5 PM.
• Team meets 4 times a week in the office.
• Work with a view of the Elbe River and Hamburg's landmarks.
• Choose your benefits: €20 Benefitsy or €20 subsidy for the DEU-Ticket.
• Annual learning budget of €300 for individual development.
• Monthly contribution of up to €100 for retirement savings (bAV and VWL).

Your Contact

Hellen, our Talent Acquisition Manager.