Team Lead (m/w/d) Ticketing & Kundenmanagement

Who We Are

We, XLETIX GmbH, are the market leader for obstacle course events in Europe, based in Berlin. We organize and market the XLETIX Challenge presented by MaxiNutrition, schauinsland Muddy Angel Run, and XLETIX Kids events, as well as the GRAVEL Run, for over 250,000 sports enthusiasts annually in Germany, Austria, and Switzerland. Our mission is to inspire people through sport.

Your Tasks – What Awaits You

As the Team Lead for Participant Communication, you will ensure our customers have a smooth and exciting experience from their first ticket purchase through to check-in on event day.

Strategy & Processes:

• Responsibility for all participant communication – from ticket purchase through event info to on-event check-in.
• Development and optimization of the communication strategy, including e-mail marketing and personalized messages.
• Analysis & Reporting: Tracking and optimization of communication processes using relevant KPIs.

Leadership & Team Management:

• Leadership of a team, including annual planning, feedback discussions, and development of team members.
• Onboarding New Talents: Conducting interviews, coordinating the onboarding of new team members.
• Ensuring an efficient and service-oriented check-in process at our events (May–September).

Technology & Innovation:

• Utilizing CRM and marketing tools for effective digital customer communication.
• Use and development of automated processes and digital solutions.
• Close coordination with the Marketing, BI, Sponsoring, and Event Operations departments, as well as external software providers, to ensure the best possible customer journey.

Your Profile – What You Bring

• Minimum 2 years of leadership experience (including disciplinary responsibility) in a customer-facing area (customer management, ticketing, support, or event communication).
• Experience in e-mail marketing, CRM systems, and digital customer communication processes.
• Tech Savvy: You enjoy working with digital tools and ideally have experience with data analysis, automation, or process optimization.
• Organizational and Communication Talent – you are structured, proactive, and can maintain an overview even during hectic phases.
• Empathy and Team Leadership – you can empathize with participants and motivate & develop your team.
• Hands-on Mentality – during the event season (May–September), you will actively participate on-site for 5-6 weekends.
• Proficient in Excel, MS Office, and CRM tools.
• Fluent German (minimum C1 level).

What We Offer – Your Benefit Package

• A flexible monthly benefit budget that you can use for sports or shopping vouchers, or optionally for meal and/or mobility allowances.
• BahnCard 25 for your mobility.
• Scope for Design & Responsibility in a dynamic, sports-enthusiast team.
• Hybrid Working (2 days per week home office possible).
• A mix of strategic work & event action – be up close at our sports events.
• Training & Development Opportunities – we support your career with workshops & training.
• Legendary Team and Company Events – because we don't just celebrate our participants, but also our team.

We Value Diversity & Look Forward to Hearing From You!

Diversity makes us stronger! We welcome applications regardless of gender, age, origin, sexual orientation, disability, or religion.