Customer Engineer

The Role

Nebius is seeking a Customer Engineer to support key and strategic Nebius GPU Cloud services customers. In this role, you will act as a trusted technical advisor, assisting clients in designing, deploying, and scaling AI solutions while managing large-scale GPU workloads involving hundreds to thousands of GPUs. You will also collaborate with sales and product teams to drive growth and enhance customer satisfaction. This position is remote within the United States.

Your Responsibilities Will Include:

• Serve as the primary technical point of contact for troubleshooting and resolving complex AI/ML issues.
• Guide customers in optimizing GPU performance for ML training and inference workloads, ensuring seamless integration and scalability.
• Partner with the sales team to identify new opportunities, promote the latest products, and deliver technical presentations.
• Act as a liaison to product teams, providing customer feedback, relaying feature requests, and ensuring alignment with customer requirements.
• Engage with internal and external stakeholders, negotiate solutions, and drive alignment to address customer challenges.

We Expect You to Have:

• Experience: 5+ years in roles such as Solutions Architect, Technical Account Manager, or Customer Engineer, with hands-on experience in cloud services and AI/ML workloads.
• Proficiency in Infrastructure as Code (IaC) tools like Terraform and Ansible.
• Experience with Kubernetes and Python programming.
• Solid understanding of GPU computing, including ML training, inference workloads, and GPU stacks (e.g., CUDA, OpenCL).
• Customer-centric approach with a proven ability to build trust and foster long-term relationships.
• Strong ability to explain technical concepts to both technical and non-technical audiences.

It Will Be an Added Bonus If You Have:

• Hands-on experience with HPC/ML orchestration frameworks (e.g., Slurm, Kubeflow).
• Experience with deep learning frameworks (e.g., PyTorch, TensorFlow).
• Familiarity with ML tools from NVIDIA, AWS, Azure, and Google Cloud providers.
• Strong project management skills, with the ability to prioritize tasks and meet deadlines.
• Proven experience mentoring technical teams and driving team growth.
• Expertise in stakeholder negotiation for problem resolution and collaboration.

Key Employee Benefits:

• Health Insurance: 100% company-paid medical, dental, and vision coverage for employees and families.
• 401(k) Plan: Up to 4% company match with immediate vesting.
• Parental Leave: 20 weeks paid for primary caregivers, 12 weeks for secondary caregivers.
• Remote Work Reimbursement: Up to $85/month for mobile and internet.
• Disability & Life Insurance: Company-paid short-term, long-term, and life insurance coverage.

Compensation

• Base Compensation Range: $179,500—$224,300 USD

Benefits & Perks:

• Competitive compensation.
• Career growth and learning opportunities.
• Flexibility and ownership.
• Collaborative and innovative culture.
• Opportunity to work on impactful AI projects.
• International environment and talented teams.

About Nebius:

Nebius is leading a new era in cloud infrastructure for the global AI economy. We build a full-stack AI cloud platform supporting developers and enterprises from data and model training through production deployment. Built by engineers, for engineers, we address complex challenges in compute, storage, networking, and applied AI. Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global R&D presence.

What's it like to work at Nebius:

Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI.

Nebius is an equal opportunity employer committed to fostering an inclusive and diverse workplace.