Seasonal Customer Love Associate – (Remote – TX based)

Who We Are:

Being naked is the #1 most sustainable option. We're #2.

Since 2009, Reformation has been dedicated to making sustainable fashion accessible to everyone. We've been recognized by Fast Company’s Brands That Matter and awarded for Best Carbon Footprint. Our ambitious goals include becoming Climate Positive by 2025 and Circular by 2030, driving the entire industry forward. Our work has been featured in Drapers, Sourcing Journal, and TIME. We're committed to saving the planet while maintaining impeccable style.

With over 50 stores globally and our own sustainable factory in Los Angeles, we innovate across categories including accessories, swimwear, and sleepwear. Our impactful campaigns reach millions.

Our success is driven by our people. We foster an inclusive, mission-based culture that encourages innovation, growth, and belonging.

And we want you to be a part of it.

What You’ll Do:

• Provide consistently exceptional customer service across all communication channels.
• Deliver an outstanding customer experience with a customer-first mindset to cultivate lasting client relationships.
• Consistently meet and exceed performance objectives.
• Act as a versatile support (stylist, confidant, personal assistant) to assist customers in finding their ideal items.
• Master our shipping, fulfillment, and returns procedures to process customer orders efficiently.
• Relay customer and product feedback to internal teams such as Merchandising, Operations, and Product Development.
• Gain comprehensive knowledge of all business aspects and exposure to various teams.

Who You Are:

• Intelligent, exceptionally organized, and driven by excellence.
• Passionate about Reformation's mission and products.
• Friendly, enjoys interacting with people, and maintains composure under pressure.
• Possesses high levels of empathy, sound judgment, patience, and level-headedness for effective communication and policy application.
• Positive attitude and willing to undertake any task, regardless of size.
• Strong communication skills across email, text, and chat.
• Skilled in time management, capable of meeting deadlines while managing multiple tasks.
• Flexible and adaptable to a constantly evolving work environment.
• Productive and focused, meeting case volume expectations consistently.

Extra Credit:

• Previous experience in e-commerce customer service.
• Proficiency with Kustomer and Google Suite.

Availability:

We are currently hiring for Seasonal roles with part-time availability required in June. Candidates must possess flexible schedules, including evenings, weekends, and holidays, to accommodate peak customer demand.

High-performing Seasonal employees may be offered contract extensions for subsequent seasons or considered for permanent roles, based on business needs and individual performance.

• Part-Time: 8–29 hours per week, with occasional weekend shifts.

Flexible availability is crucial; we seek team members who can provide exceptional service when our customers need us most.

Compensation:

At Reformation, we champion transparency and equity in compensation. For this role, the anticipated hourly wage ranges from $17.60 to $18.65. This range is influenced by factors such as location, relevant experience, skills, qualifications, and internal compensation equity.

This position may also be eligible for an annual discretionary bonus, contingent upon company performance, departmental objectives, and individual contributions. Bonus amounts and eligibility are not guaranteed and are determined at the company's discretion.

Compensation decisions are made thoughtfully and may vary from the listed range to reflect individual circumstances and evolving business needs. Our total rewards package includes benefits, perks, and growth opportunities that contribute to overall compensation.

Benefits & Perks:

• Health & Wellness: Employer-sponsored private medical, dental, and vision insurance; commuter benefits.
• Paid Time Off: Competitive policies for vacation, sick leave, and company holidays (for eligible employees).
• Retirement Planning: Support for retirement planning, including investment options in ESG-aligned funds (for eligible employees).
• Global Collaboration: Work with a diverse, global team across offices in LA, NYC, and London.
• Fertility Support: Access to fertility care support through Carrot, with up to $5,000 USD reimbursement for related expenses after one year of employment.
• Community Impact: Annual donations to community efforts aligned with employee interests.
• Perks: Clothing discount, culture events (e.g., Ref Values week, Volunteer Time Off), and other meaningful activities.

Equal Opportunity Employer:

Reformation is committed to building a diverse and inclusive team. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status, in accordance with applicable laws.

• Accommodations are available during the application and interview process upon request.

About Applying:

• We encourage candidates to apply even if they don't meet every single requirement. Passion and excitement for the role are highly valued.
• Explore our general application if this role isn't a perfect fit.

Learn More:

• Sustainability
• Forbes
• Fast Company