Customer Success Engineer

An Overview of Your Role

As a Customer Success Engineer (CSE), you will be instrumental in helping customers derive real, measurable value from GitLab post-sale. You will provide technical product expertise and best practice guidance, contributing to GitLab's On-Demand Success Tier through webinars, hands-on labs, office hours, and on-demand engagements. Operating in a pooled model, you will collaborate closely with Customer Success Managers, Account Executives, and Renewals Managers to support implementation, architecture, and use case adoption across key GitLab workflows, including source code management, continuous integration and delivery, DevSecOps, and Agile Planning. You will report to the Customer Success Engineer Team Manager, with a focus on building trusted advisor relationships, enabling successful customer implementations, and creating reusable enablement content.

What You'll Do

• Engage with customers via Zoom calls and email as a technical consultant during the post-sales journey, offering product, solution, and best-practice guidance.
• Partner with Customer Success Managers to achieve deep understanding and implementation of GitLab use cases (e.g., source code management, CI/CD, DevSecOps, Agile Planning).
• Deliver practical, customer-specific enablement through webinars, hands-on labs, office hours, and on-demand engagements in a pooled support model.
• Provide technical and architectural guidance to help customers adopt GitLab capabilities and align technical decisions with desired business outcomes.
• Collaborate with Account Executives and Renewals Managers to share customer-facing subject matter expertise that supports customer business objectives.
• Develop and deliver workshops, demos, and other reusable enablement content in partnership with cross-functional teams.
• Build and maintain specialty competency in one or more technologies aligned with GitLab's market focus through training, certification, and creating working examples.
• Contribute to customer-facing learning resources, including GitLab documentation, YouTube content, and enablement programs.

What You'll Bring

• Experience supporting one or more GitLab use cases (source code management, CI/CD, DevSecOps, Agile Planning) and enabling customers with practical, in-depth guidance.
• Proficiency with DevSecOps tools or adjacent highly technical tooling, with the ability to translate tool capabilities into customer outcomes.
• Technical background in software development or systems engineering, comfortable discussing architecture, workflows, and implementation tradeoffs.
• Ability to clearly communicate complex technical and organizational topics in writing and live settings (Zoom calls, workshops, presentations).
• Experience acting as a trusted technical advisor to customer and business stakeholders in a post-sales environment.
• Strong time management and prioritization skills, with the ability to manage multiple customer engagements and cross-functional requests in a pooled model.
• A continuous learning mindset, including maintaining specialty competency through training, certification, documentation, or creation of reusable examples. Transferable experience from related roles is welcomed.

About the Team

We are a globally distributed Customer Success Engineer (CSE) team supporting customers in GitLab's On-Demand Success Tier. We foster asynchronous collaboration and maintain alignment through clear documentation and shared enablement assets, continuously improving our content and delivery based on customer engagement insights.

How GitLab Supports Full-Time Employees

• Comprehensive benefits supporting health, finances, and well-being.
• Flexible Paid Time Off (PTO).
• Team Member Resource Groups.
• Equity Compensation & Employee Stock Purchase Plan.
• Growth and Development Fund.
• Parental Leave.

GitLab encourages applications from candidates with varying levels of experience. We welcome your application even if you don't meet every single qualification. We are committed to equal opportunity and encourage candidates from underrepresented groups to apply.