Investor Services Team Member (Guernsey)

About Ocorian

Ocorian is a global leader in fund services, corporate, capital markets, and private client services. We empower clients to succeed by unlocking new value through expertise, trust, and scale. Our diverse team of over 1,500 colleagues across 20+ countries delivers specialist, tech-enabled solutions grounded in deep industry knowledge. We pride ourselves on building long-lasting partnerships and fostering a culture of support and recognition, providing opportunities for our people to grow while making a significant impact for our clients.

The Opportunity

This role reports into the Manager of Investor Services and involves collaborative work within the Investor Services team in Guernsey. The primary focus is on providing a full range of fund administration and accounting services, predominantly to closed-ended Alternative Asset fund structures. Key responsibilities and tasks may evolve as the role develops.

Main Responsibilities

• Be a key contributor to the Investor Services Team, supporting client service and deliverables for Ocorian's international client base.
• Deliver high-quality services throughout the full client lifecycle, from onboarding to termination.
• Ensure compliance with regulatory requirements and organizational goals.
• Support the administration of a portfolio of fund structures and other entities.
• Adhere to Ocorian policies and procedures.

Day-to-Day Tasks

Client Service:

• Develop an understanding of client organizations and expectations per service agreements.
• Help ensure service delivery consistently meets or exceeds client expectations.
• Assist in resolving client issues through regular liaison with clients, relationship managers, and operational managers.

Business As Usual (BAU):

• Support the day-to-day delivery of operational and investor servicing functions.
• Assist with investor onboarding as part of the wider client onboarding and transition process.
• Prepare investor capital calls and distributions.
• Handle fund manager and investor queries efficiently.
• Ensure timely preparation of all relevant activities within stated Service Level Agreements (SLAs).
• Liaise with KYC and Compliance teams for guidance and sign-off.
• Assist in implementing Investor Services projects as needed.
• Support the Manager in ensuring timely resolution of queries and tasks.
• Collaborate effectively with other internal teams to meet key deliverables.

Qualifications

• 2 years of relevant experience.

Knowledge, Skills, and Experience

• Good communication skills.
• Team Player.
• Client service skills.
• Ability to meet deadlines.
• Strong organization skills.
• Flexible approach and attitude to work.
• Attention to detail.
• Proficiency in Microsoft Office, particularly Excel.

Benefits

• Competitive salary.
• Globally hybrid work environment (specifics to be confirmed during the interview process).
• Flexible working hours.
• Company-paid Private Pension Plan after probation.
• Company-paid Private Medical Insurance with Catastrophe cover.
• Employee recognition program and spot bonuses.

Our Core Values

• Client Centric: Clients are at the heart of our business; we provide expert solutions for their challenges.
• Ambitious: We aim high, think globally, and seize opportunities to delight clients and colleagues.
• Agile: We act on initiative, keeping things simple, efficient, and effective.
• Collaborative: We ask the right questions to find solutions faster, working together to share successes.
• Ethical: We act with integrity, building trust through responsible actions and honest relationships.

Equal Opportunities

We are an equal opportunity employer and encourage applications from all qualified individuals. Please let us know if you require any accommodations during the application process.