Bilingual Customer Experience Specialist (German & English) at Too Good To Go

Our Mission

At Too Good To Go, we have an ambitious mission: to inspire and empower everyone to fight food waste together. More than 1/3 of all food produced in the world is wasted, which has a huge impact on our planet - 10% of greenhouse gas emissions, to be exact.

Our Product

Too Good To Go operates the world’s largest marketplace for surplus food, connecting food businesses with consumers who can buy and enjoy it at 50%+ off retail value. Alongside our app, we create educational tools, operate an end-to-end surplus food management solution, and influence legislation to help reduce food waste.

Our Scale

We’re growing fast: Our community of 133 million registered users and 261,000+ active partners across 20 countries have together already saved 517+ million meals from going to waste - avoiding over 1.4M tonnes of CO2e from entering the Earth’s atmosphere!

Our Impact

We are a certified B Corp social impact company. Too Good To Go was named in Fast Company’s list of the World’s Most Innovative Companies and World Changing Ideas. We are also honored to be included in TIME’s 100 Most Influential Companies. Most recently, we won Apple’s coveted Cultural Impact Award.

The Role

We’re looking for an exceptional bilingual Customer Experience Specialist (German & English) to join our Global superstar team at Too Good To Go. Please note that this role is 100% remote within Portugal, with a fixed working schedule of Saturday through Wednesday.

Your Mission:

Reporting directly to the Customer Experience Team Lead, you will be the face for our users and partners, turning them into ambassadors by providing efficient and friendly customer care. You’ll inspire and empower them to take action against food waste and to become part of the movement.

Responsibilities

• Be the main point of contact for our users and partners, ensuring they receive outstanding customer service by answering inquiries through email, chat, and phone.
• Respond to all questions through our Social Media tools (Facebook, App Store, Play Store, and Google Reviews).
• Handle priority situations with high care, and proactively contact users and stores when necessary.
• Help build and implement processes to encourage, inspire, and empower our partners and consumers to adopt a more sustainable lifestyle using Too Good To Go.
• Act as a brand ambassador in all communications, encouraging, inspiring, and empowering customers towards more sustainable behavior.
• Understand and communicate our customers' needs and motivations to our internal teams locally and globally.
• Communicate in German and English, utilizing translation tools for additional languages when necessary.

We Are Looking For

• Experience in Customer Service or Account Management.
• Full written and verbal proficiency in German and English to communicate with users and partners.
• First-class and inspiring communication skills.
• Experience working with CRMs like Zendesk, Salesforce, Hubspot, or SAP.
• A team player who loves helping others, building positive relationships, and resolving conflicts.
• Detail-oriented individuals who can stay focused through repetitive tasks.
• Previous experience working in a marketplace, a large platform, or the Food Industry is a bonus.

Our Values

• We win together: Food waste is a big beast to fight. We believe in a #oneteam.
• We raise the bar: We always push for more. We work smart, smash barriers, and elevate one another.
• We keep it simple: Our ambitions are bold, but our solutions are simple.
• We build a legacy: We’re proud of the change we’re driving.
• We care: We always look out for each other. Caring is also about the way we do business. We do the right thing.

What We Have to Offer

• A rare opportunity to work in a social impact company (and certified B Corporation!) where you can see real and tangible impact in your role.
• Working alongside an international community of users, partners, and 1,350+ colleagues across 20 countries who are on the same important mission.
• Personal and professional development opportunities in a fast-paced scale-up environment.
• An inclusive company culture where you can bring your authentic self to work.
• A strong, values-driven team culture where we celebrate successes and socialize with colleagues who care.

Benefits

• Flexible Work & Time Off
• Enjoy the flexibility of fully remote work from anywhere in Portugal.
• Extra parental leave and days off beyond local legislation, and the option to take an extra week of unpaid leave.
• Health insurance and pension plans (subject to country of employment).
• Additional days off for significant life events.
• Connection & Community
• Regular social events like summer and winter parties.
• Get to know our community with a monthly free Surprise Bag.
• Paid volunteer time through our Shareback volunteering program.
• Women in the Workplace, P.R.I.D.E., People of Colour, and Functionally Diverse Employee Resource Groups.

Hiring Process

• Step 1: 30-minute video interview with a member of the Talent Acquisition team.
• Step 2: 90-minute final panel interview and interactive test, including a live customer support simulation.

How to Apply

We take recruitment very seriously. Please carefully read all information provided. Check our website and international media for a comprehensive overview of Too Good To Go. Submit your CV and Cover Letter in English via our platform. Applications sent by email or LinkedIn direct messaging will not be accepted.