Customer Service & Operations Manager

Sauber Facility Management is a nationwide system and cleaning company dedicated to providing professional cleaning services and reliable execution across Germany. We serve as a single point of contact for our clients, managing everything from initial inquiries to final execution.

About the Role

We are seeking a dynamic individual to manage client relationships and operational flow. This role is crucial for ensuring customer satisfaction and driving business success through effective communication, sales, and coordination.

Your Responsibilities

• Customer Service & Internal Operations: Serve as the primary contact for clients via email and phone, maintaining professional and respectful communication.
• Offer Creation & Negotiation: Develop proposals, discuss them with clients, and expertly conduct price and contract negotiations to secure agreements.
• Sales & Acquisition: Actively acquire new customers and nurture relationships with existing clients.
• Site Inspections: Conduct on-site property assessments, calculate required efforts, and lay the groundwork for tailored proposals.
• Dispatch Coordination: Plan and manage order processing, assign tasks, and ensure quality and deadlines are met.
• System Maintenance: Keep all data within our systems clean and up-to-date.
• Operational Support: Ensure smooth day-to-day operations behind the scenes.

Your Qualifications

• Commercial apprenticeship or equivalent experience, ideally in facility management, building cleaning, or the service sector.
• Strong sales and negotiation skills with a genuine aptitude for client interaction.
• Structured, self-directed work style and excellent organizational talent.
• Ability to quickly learn and utilize CRM and industry-specific software.
• Fluent German (written and spoken).
• Valid driver's license (Class B) for site inspections.

What We Offer

• Significant responsibility and short decision-making paths.
• A growing company with genuine development prospects.
• A supportive team that is proactive and cohesive.
• Wellpass benefits.

We are looking for someone who wants to take responsibility and grow with us, not just a number. If you are eager to shape the operational core of a growing company, we encourage you to apply.