Account Manager (TikTok Shop) - all genders

Join the Team

Do you know how to not just serve clients, but truly develop them – build trust, communicate at the decision-maker level, and grow partnerships long-term? Then all that's missing is one channel: TikTok Shop. We'll teach you that. TikTok Shop is currently transforming the entire social commerce landscape – and we're involved from the very beginning. As one of the leading TikTok Shop agencies in Germany (currently 2nd in the agency ranking), we already serve major names and are actively shaping this field. If you read "Driving the future of Social Commerce by building and scaling high-performance TikTok Shop strategies" and think "Oh yes, I want to be part of the journey" – then you're in the right place with us.

The Task

Client Leadership & Growth:

• You are the central point of contact for multiple clients – you lead them strategically, actively develop the partnership, and always think two steps ahead.
• You identify growth potential before your client does, communicate clearly at the decision-maker level, and impress with results.
• You get the most out of every client relationship – not through pressure, but through genuine understanding of their business goals.
• You proactively bring new ideas, opportunities, and platform developments into client discussions – you don't wait to be asked.
• You identify upsell and cross-sell potentials and, together with your clients, develop the next logical step – always with a view to their goals, not the next deal.
• You prepare quarterly and annual reviews that are not just a look back, but provide real strategic impulses for the next level.
• You build long-term relationships at the decision-maker level – so that your client is not only satisfied but actively recommends you.
• You know your clients' KPIs by heart and know which lever is currently the crucial one.

TikTok Shop Management:

• You are responsible for the operational shop management of your clients: product listings, catalog maintenance, and continuous optimization of the shop structure.
• You plan and manage pricing strategies and promotions – from promotional prices and voucher campaigns to platform-specific sale events.
• You analyze shop performance using relevant eCom KPIs (GMV, CR, CTR, ROAS) and derive concrete measures.
• You have a feel for which products perform, why – and what to do when they don't.

Project & Account Management:

• You manage all workflows for your clients and work closely with our TikTok Shop Team (Franzi as Lead, Emelie & Laurin in Creator Management).
• You adhere to timelines, set clear priorities, and ensure clients are involved at every step.
• You establish scalable standards and processes – and implement them directly for your clients.
• You always keep an eye on KPIs, reports, and measures, and present them confidently both internally and externally.

TikTok Shop Strategy:

• You contribute to annual strategies, steer towards goal achievement, and always keep an eye on market changes in the TikTok Shop world.
• You learn quickly, actively integrate new trends and features into your client work, and become a true expert over time.

You

• Several years of experience in account management, client success, or a comparable role with direct client contact – ideally in an agency or eCom environment.
• No TikTok Shop experience necessary – but genuine curiosity about the topic and the willingness to take on responsibility quickly.
• Strength in client leadership: You know how to build trust, manage expectations, and actively develop clients.
• Structured, self-directed work style with a view to the big picture.
• Communication talent at all levels – from operational coordination to client presentations.

What Awaits You

• A demanding, dynamic, and challenging work environment in one of the leading and largest Meta & TikTok Performance Marketing agencies in the German-speaking region.
• Collaboration with exciting brands such as Aylashes, More Nutrition, and many more.
• A top-equipped TikTok Shop Studio for your clients' live streams.
• A dynamic team with a strong hands-on mentality and initiative-driven work.
• 450 sqm loft office, a relaxed working atmosphere, and the coolest team events.
• Technical equipment with the latest Apple products.
• 30 days of vacation.
• Mobility and Sports: KVB JobTicket, Urban Sports Club membership, bikes, fitness studio.
• Feel Good: Warm lunch, healthy snack bar, free drinks & ADBAKER coffee, gaming corner.

Your Contact Person

Lukas Hildebrandt
Business Operations Lead