Team Lead Customer Service (m/f/d) - Pharmaceutical Sales

Industry: Pharmaceutical Sales
Team Size: Approx. 8 employees

About the Role

We are seeking a strong leader to build and operationally manage Customer Service within pharmaceutical sales. This role requires close engagement with daily business, a clear customer focus, and enthusiasm for developing teams, processes, and systems.

Responsibilities

• Provide professional and disciplinary leadership for a Customer Service team of approximately 8 employees, including call center agents and technical advisors.
• Lead, develop, and operationally manage the team.
• Actively participate in daily business operations.
• Collaborate closely with the field sales team and marketing.
• Directly engage with and support customers.
• Implement defined key performance indicators (KPIs) and service goals.
• Steer relevant KPIs for performance and quality measurement.
• Contribute to the improvement of processes, systems, and workflows.
• Drive the further development of the Customer Service function.

Qualifications

• Possess initial leadership experience in Customer Service, Call Centers, or Sales Administration within the Pharmaceutical or Health industry.
• Experience as a Team Lead, Senior Team Lead, Operations Lead, or similar role.
• Approximately 3-8 years of leadership experience in Customer Service, Sales Administration, or a comparable service-oriented environment within the pharmaceutical, health, or cosmetics industry.
• Experience managing teams of approximately 8-30 FTEs.
• Proficient in handling KPIs and performance metrics.
• Good understanding of GDP/GMP requirements, as well as quality, documentation, and compliance processes.
• Operational proximity and willingness to lead visibly and effectively in daily business.
• Strong communication skills when interacting with the team, customers, and field sales.
• German language skills at C1 level or higher, and fluent English communication skills.

We look forward to receiving your comprehensive application documents, preferably sent as a consolidated PDF file via email.