Staff Product Manager Product Information Management

About HighLevel

HighLevel is an AI-powered business operating system designed to provide agencies, entrepreneurs, and SMBs with the infrastructure to build, automate, and scale. The platform supports SMBs in over 150 countries, fostering community-driven growth and generating substantial ecosystem value. HighLevel processes billions of API hits and message events daily, managing vast amounts of distributed data across a complex microservices architecture built for performance and scalability.

Our People

HighLevel operates as a global, remote-first organization with over 2,000 team members across 10+ countries. We value initiative, clarity, and execution, empowering ambitious individuals to build systems that support millions of businesses worldwide. Our culture fosters innovation, celebrates ideas, and prioritizes our people.

Our Impact

Each month, HighLevel facilitates over 1.5 billion messages, 200 million leads, and 20 million conversations for more than 1 million businesses. We are proud to empower these businesses to build independence, expand opportunity, and create measurable impact.

Role Summary

As the Staff Product Manager for Product Information Management (PIM), you will own the end-to-end vision, strategy, and execution of HighLevel's PIM. This foundational catalog layer powers all commerce activity across the platform. Your mission is to lead a structural overhaul of our existing catalog infrastructure and build a world-class PIM capable of handling physical products, digital goods, and services at scale. This role is central to our Commerce charter and serves as shared infrastructure for multiple adjacent product teams, meaning your decisions will have platform-wide impact.

What You'll Do

• Own the PIM Vision: Define and drive the end-to-end roadmap for HighLevel’s Product Information Management system, covering Items, Variants, Catalog Items, Price Lists, Units of Measure, and multi-channel price resolution logic.
• Lead the Catalog Overhaul: Architect the migration from our current catalog foundation to a robust, extensible PIM that supports the full spectrum of HighLevel’s commerce use cases across various product types and selling channels.
• Design for Multi-Team Consumption: Define clear API contracts and data models that serve not only the Commerce team but also adjacent teams building service-based and subscription-based product experiences, ensuring PIM functions as a reliable platform.
• Drive Cross-Functional Alignment: Lead structured collaboration with engineering, design, and partner product teams to ensure PIM capabilities meet requirements across all consuming surfaces, resolving conflicting priorities with clarity and conviction.
• Shape Pricing Infrastructure: Own the strategy for multi-currency, rule-based, and channel-aware pricing, ensuring the correct price is resolved at every point of sale across all storefronts and channels.
• Champion the Merchant Experience: Translate complex catalog management requirements into intuitive workflows that enable merchants across industries—from physical goods retailers to service providers—to create, organize, and manage their offerings with ease.
• Set the Platform Standard: Establish foundational patterns and best practices for the PIM as a reliable, scalable service, including documentation, versioning, and deprecation protocols.
• Influence the Broader Commerce Roadmap: Partner with peer PMs across the Commerce team to ensure PIM investments are sequenced to unlock compounding value across the platform.

What We're Looking For

• 10+ Years of PM Experience: Proven track record in product management, with significant experience in platform or infrastructure roles at high-growth SaaS or technology companies.
• Catalog Systems Expertise: Deep familiarity with catalog and product information systems, including SKU management, variant modeling, pricing strategies, and multi-channel distribution. Experience with multi-tenant or marketplace catalog infrastructure is a strong advantage.
• Platform & API-First Thinking: Demonstrated ability to design products as shared infrastructure, defining APIs and data contracts with multiple downstream consumers in mind, treating internal teams as first-class customers.
• Data Modeling Intuition: Comfort with complex data models and understanding the downstream implications of schema decisions on product behavior, performance, and long-term extensibility.
• Cross-Functional Influence: Ability to drive alignment across multiple product and engineering teams without direct authority, balancing competing requirements from internal consumers using a clear, principled framework.
• Bias for Ownership: Comfort operating in ambiguous, high-stakes environments with the confidence to define direction and drive execution independently.

What You'll Get

• Platform-Level Impact: Build the foundational infrastructure powering HighLevel’s entire commerce ecosystem, shaping the platform and merchant experience for years to come.
• High Ownership Environment: Join a strong, assembled engineering and design team with full autonomy over vision, roadmap, and execution for a mission-critical system at the heart of our commerce strategy.
• Scale: Influence how over a million businesses across 150+ countries create and manage their product catalogs, and build the infrastructure for HighLevel’s next phase of commerce growth.

EEO Statement

HighLevel is an Equal Opportunity Employer. We invite you to voluntarily provide demographic information for compliance with government record keeping and reporting requirements. Providing this information is voluntary and refusal will not affect your application status. This data will be kept separate from your application and will not be used in hiring decisions. Please review our Privacy Policy before applying.

#LI-Remote #LI-AS1