Customer Support Associate

About Max Retail

Max Retail is a cutting-edge technology platform designed to empower independent retailers and brands by providing a seamless online channel to sell their excess inventory. Our mission is to build the largest, inventory-free supply chain, effectively bridging the gap between supply and global demand. We equip our partners with the essential tools needed to excel in today's competitive market.

What You'll Do

• Contribute to the expansion of Customer Support and Experience, demonstrating flexibility in a startup setting.
• Clearly communicate Max Retail’s performance expectations to sellers.
• Provide comprehensive support to Max Retail customers via phone, email, and live chat.
• Manage orders and customer accounts on both partner channels and the Max Retail platform.
• Maintain a positive and efficient approach to resolving product and service incidents.
• Follow up with customers regarding inventory, orders, and shipments as needed.
• Create shipping labels and manage the return process.
• Maintain accurate customer records by updating account information.
• Ensure the timely resolution of all customer inquiries and issues.
• Assist in optimizing the customer experience department, focusing on people, products, processes, and technologies to achieve business objectives.
• Provide insightful feedback on customer concerns to drive process improvements.
• Work weekends and holidays on a rotating basis.

Who You Are

• Efficient and Accountable: You understand productivity metrics and hold yourself accountable for assisting sellers with precision and speed.
• Excellent Communicator: Possess strong written and verbal communication skills, with the ability to listen effectively, understand needs, and articulate ideas persuasively.
• Adaptable and Resilient: Comfortable stepping outside your comfort zone, thinking on your feet, handling challenging conversations, and maintaining a positive attitude even when faced with difficulties.
• Organized and Detail-Oriented: Exhibit strong organizational and time management skills, with the ability to multitask while maintaining a high level of attention to detail.
• Tech-Savvy Learner: Capable of quickly learning new systems and comfortable using multiple systems concurrently.
• Empathetic and Professional: Maintain a consistently positive, empathetic, and professional demeanor with all customers.
• Patient: Demonstrate patience when assisting sellers who may not be technologically savvy.

Application Instructions

Please include the word CLEANLINESS in your application and tag RNDAuMTE2LjEwOS4xMzA= to show you have read the job post completely. (#RNDAuMTE2LjEwOS4xMzA=)