Community Philanthropy Manager, Direct Response

Community Philanthropy Manager, Direct Response

Location: Remote (Continental United States, Alaska, or Hawaii)
Reports to: Vice President of Community Philanthropy
Classification: Exempt Full Time
Union Role: Yes
Starting Salary Range: $74,880 - $83,200

About the Role

This position is responsible for providing direction and operational support for The Trevor Project’s annual integrated direct/digital fundraising campaign strategy. You will serve as the primary point of contact for the organization’s fundraising agency/vendors and will have direct responsibility for the implementation of all integrated direct/digital fundraising plans, including oversight and project management of all direct & digital appeals. This role collaborates closely with the Individual Philanthropy, Development Operations, and the Marketing, Communications & Content Teams to ensure alignment with organizational messages, support donor data management, and execute complex fundraising campaigns.

Roles and Responsibilities

• Manage all aspects of Community Philanthropy’s integrated fundraising campaigns, including direct mail, email appeals, advertising, search engine marketing, mobile fundraising, and social media fundraising.
• Develop effective segmentation strategies that utilize integrated direct/digital best practices to enhance donor participation and engagement.
• Lead project management (using Asana) for integrated direct/digital fundraising campaigns, producing cultivation, solicitation, and stewardship materials such as direct mail pieces, letters, emails, web content, and other media.
• Manage relationships and projects with vendors, including direct marketing agencies, printers, mail houses, and merge purge services.
• Demonstrate fair, ethical, and equitable business practices.
• Embrace continuous learning, knowledge sharing, and improvement.
• Showcase strong planning and problem-solving skills, including multitasking and working effectively under tight deadlines.
• Collaborate and communicate effectively with colleagues.
• Maintain a high level of attention to detail and accuracy in all work.
• Foster and maintain an environment of diversity, inclusion, and belonging.
• Perform other relevant duties and responsibilities as assigned.

Minimum Qualifications

• 3-5 years of previous direct response marketing experience at an agency, nonprofit, or higher education institution.
• Deep knowledge of direct response marketing principles and a proven track record in fundraising with individual gifts.
• Proficiency in:
• Direct marketing best practices, including A/B testing, developing fundraising tests and controls, and writing/editing fundraising appeals for digital and print.
• Digital tools such as email marketing and SMS/mobile giving platforms.
• Data analysis and segmentation development.
• Google platform tools (Google Docs, Sheets, Presentations).
• Microsoft Excel and Google Sheets for data management.
• Fundraising software (Salesforce preferred) and understanding of donor acquisition, retention, digital giving, and moves management.
• Developing HTML/emails and SMS messages in platforms like MailChimp and texting platforms.
• Proficiency in spoken and written English.