Consumer Care & Engagement Specialist (Remote, Part-Time)

About the Role

Join Konecta, a leading global firm in Consumer Support & Service, as a Consumer Care & Engagement Specialist. You will be the brand ambassador for Coca-Cola, interacting directly with consumers across various European markets. This part-time, remote position offers a dynamic work environment and the chance to develop your skills in customer support and community management.

Position Details

• Location: Remote (Bucharest / Milan preferred, but remote within Europe)
• Contract: 6 months (or until end of 2026)
• Hours: 4 hours per day
• Focus: Italian Market
• Work Type: Part-time Hybrid (remote)

Responsibilities

• Act as a brand ambassador for The Coca-Cola Company (TCCC), responding to consumer inquiries and requests via Phone, LiveChat, email, and Social Media messages.
• Provide exceptional customer support, focusing on promotions, new products, and quality issues.
• Collaborate closely with the customer support team and Coca-Cola's internal teams to resolve issues and enhance service.
• Identify and implement service improvement initiatives.
• Foster a collaborative team environment focused on excellent customer interactions.
• Assist in documenting and presenting customer support strategies.
• Utilize platforms such as Sprinklr for customer interactions.

Requirements

• Fluent English (spoken and written).
• Native Italian (spoken and written).
• An additional European language is a plus.
• Initial customer support experience and/or community management experience.
• Strong interest in client relations and service excellence.
• Effective communication skills, adept at understanding and resolving customer issues.
• Team player thriving in collaborative environments.
• Detail-oriented and able to excel in fast-paced settings.
• Enthusiastic learner committed to advancing customer support skills.
• Proficiency in customer support tools (e.g., Sprinklr) is highly valued.
• A degree in Business, Communications, or a related field is ideal.

Why Join Konecta?

• Work with a dynamic and innovative global firm.
• Be the voice of a globally recognized brand like Coca-Cola.
• Gain experience in a supportive team environment with exciting projects and flexibility.
• Contribute to driving the consumer experience strategy for Coca-Cola.
• Konecta is an equal opportunity employer.