Associate Software Engineer (IT Operations & AI Development)

About Belong

Belong partners with regional payers to deliver Medicare Advantage and Special Needs Plan products. They are dedicated to reimagining health insurance for seniors and Medicare-eligible individuals through data-driven clinical intervention and empathetic patient experiences, aiming to create stronger communities through personalized care.

Summary of the Role

The Associate Software Engineer (IT Operations & AI Development) is a key, cross-functional position focused on automating IT Operations, advancing AI and software development, and maintaining SOC2 and HIPAA compliance. This role involves workflow automation, AI experimentation, and operational problem-solving to enhance organizational efficiency, visibility, and reliability.

Essential Job Duties and Responsibilities

• Develop AI-based proofs of concept to support productivity and innovation goals.
• Automate manual and operational IT processes, including report reconciliation and file status dashboards.
• Build and maintain automated workflows to reduce manual overhead and improve operational visibility.
• Contribute to AI development and software engineering initiatives within IT Operations.
• Assist in maintaining and strengthening the organization’s SOC2 and HIPAA compliance posture.
• Support compliance documentation, evidence gathering, and process alignment for audit readiness.
• Investigate and troubleshoot operational and production issues.
• Quickly learn and apply new tools to translate ideas into functional solutions.
• Act as a cross-functional contributor bridging operations, compliance, and innovation.
• Develop and maintain clear documentation for processes, automations, and solutions.

Supervisory Responsibilities

This role does not directly supervise staff but may lead or coordinate cross-functional technical initiatives.

Required Professional Experience and Qualifications

• 2-4 years in software engineering, IT operations, or a related technical role (relevant internship experience considered).
• Experience automating manual or operational workflows.
• Exposure to AI/ML tools and the ability to build working proofs of concept.
• Ability to work effectively across engineering, operations, and compliance teams.
• Strong communication skills and high responsiveness.
• Demonstrated accountability and ownership beyond assigned tasks.
• High learning agility and a problem-solving mindset.

Preferred Professional Experience and Qualifications

• Experience supporting SOC2 and/or HIPAA compliance initiatives.
• Experience with healthcare data or other regulated environments.
• Familiarity with scripting and automation tools.
• Experience building dashboards or reporting automations.
• Background in cross-functional or operationally embedded engineering roles.

Education, Training, License and Certification

• Bachelor’s degree required; degree in Computer Science, Engineering, or a related field preferred.

Work Environment

• Quiet, computer-based, mostly sedentary environment.
• May require lifting up to 15 pounds.
• Reasonable accommodations available as needed.

Travel

• Minimal travel required (less than 10%).

Salary Range

$60,000 - $111,000 (Starting Salary typically at the entry level of the pay range)

Equal Employment Opportunity

Belong Health is an Equal Opportunity Employer committed to creating an inclusive workplace. They encourage applications from all backgrounds and participate in E-Verify to confirm employment eligibility in the United States.