Werkstudent*in 20 h (m/w/d) Community & NGO Support

About bcause

At the heart of bcause is our community. We are dedicated to helping our members realize their visions and ensuring NGOs receive the support they need. We are seeking a communication talent to empathetically and structurally support our community in their endeavors.

What You Can Expect

• Meaningful Work: Serve as the direct interface between engaged philanthropists and impactful NGOs.
• Co-Creation from the Start: Actively participate in shaping and professionalizing our support processes, including our ticketing system and Help Center.
• A Team with Depth: Work in an environment that combines expertise from foundations, impact investing, and fintech.

Responsibilities

• NGO Management: Engage in communication with non-profit organizations, support their registration process, and maintain relationships.
• First-Line Support: Act as the primary point of contact for our "Donors," assisting them with their digital initiatives and answering their questions.
• Build & Structure: Support the development and maintenance of our new ticketing system, ensuring efficient resolution of inquiries.
• Knowledge Management: Contribute to the creation and updating of our Help Center, ensuring community members can easily find answers.

Qualifications

• Strong Communication Skills: Possess a knack for the right tone, whether communicating via phone or email.
• Structured Approach: Enjoy bringing order to complex requests and optimizing processes.
• Solution-Oriented: Proactively seek the best solutions for our users when problems arise.
• Tech-Savvy: Comfortable with new tools (e.g., Zendesk, Notion, Customer IO) and eager to help build a Help Center.
• Values Alignment: Passionate about social issues and eager to revolutionize the world of giving.

Benefits

• A Job with Purpose: Your work ensures that financial resources reach those who need them most.
• Startup Spirit: Benefit from short communication lines, flat hierarchies, and the opportunity to take ownership of projects like the Help Center.
• Flexibility: Enjoy the option to work from our beautiful office on Berliner Kurfürstendamm or remotely.
• Growth: We support your development and offer insights into the world of social entrepreneurship.

How to Apply

Are you excited to become part of bcause? Please write to us explaining why you are eager to support our community and how you can help us enhance our support. Kindly also indicate your expected duration of study and your availability as a working student.