About bcause

At the heart of bcause lies our vibrant community. We are seeking a communication talent to structure and empathetically support our members in realizing their visions and ensuring NGOs receive the necessary support.

What Awaits You:

• Meaningful Work: You will be the direct interface between engaged philanthropists and impactful NGOs.
• Early Involvement: We are professionalizing our support – you will actively help us build processes like our ticketing system and help center from the ground up.
• A Team with Depth: You will work in an environment that combines expertise from the fields of foundations, impact investing, and fintech.

Responsibilities

Your Tasks:

• NGO Management: You will communicate with non-profit organizations, support them with registration, and maintain contact.
• First-Line Support: As part of our community team, you will be the point of contact for questions from our "givers" and help them implement their projects digitally.
• Build & Structure: You will assist us in building and maintaining our new ticketing system and ensure that inquiries are resolved efficiently.
• Knowledge Management: You will help create and update our help center so our community can find answers to their questions at any time.

Requirements

What You Should Bring:

• Strong Communication Skills: You have a knack for the right tone – whether on the phone or via email.
• Structured Way of Working: You love bringing order to complex inquiries and optimizing processes.
• Solution-Oriented: When a problem arises, you proactively seek the best way for our users.
• Tech Affinity: You are not afraid of new tools (e.g., Zendesk, Notion, Customer IO) and are eager to help build a help center.
• Values Alignment: You are passionate about social issues and eager to revolutionize the world of giving.

Benefits

What We Offer:

• A Job with Purpose: Your work ensures that financial resources reach where they are needed.
• Startup Spirit: Short paths, flat hierarchies, and the chance to take responsibility for your own projects (like the help center).
• Flexibility: Work with us in our beautiful office at Berlin's Kurfürstendamm or flexibly from home.
• Growth: We support your development and offer you insights into the world of social entrepreneurship.

How to Apply

Ready to become part of bcause?

Then write to us explaining why you are eager to support our community and how you can help us improve our support even further. Please also state how long you are still studying and therefore likely to be available as student support. We look forward to your application!