Customer Service Representative (1-Year Contract)

This role at Avery Dennison presents an exceptional opportunity for a customer-centric professional to make a tangible impact within a global leader in materials science and digital identification solutions. You'll be at the forefront of managing the order lifecycle and ensuring customer satisfaction, directly contributing to the success of a company that works with major apparel brands. With a strong emphasis on continuous development, flexible working, and community engagement, this position offers a dynamic and supportive environment for career growth in their Istanbul operations. ### Job Description #### Order Management & Supply Chain Coordination * **End-to-End Order Ownership:** Manage the complete order lifecycle, ensuring accurate entry, tracking, and on-time delivery. * **Proactive Communication:** Keep customers consistently informed about their order status, dispatch details, and shipment tracking. * **Supply Chain Problem Solving:** Proactively identify potential supply chain delays, discuss them with relevant teams, and provide viable alternatives to the customer. #### Customer Support & Relationship Management * **Expert Consultation:** Provide professional phone support to identify customer needs, fulfill requests, and promote the company’s products and services. * **Service Excellence:** Implement Brand Service Strategies and actively apply new initiatives designed to improve response times and overall customer satisfaction. * **Data Management:** Meticulously track and log order statuses, customer inquiries, and responses in the company’s computer systems. #### Issue Resolution & Quality Assurance * **Complaint Handling:** Evaluate and resolve customer complaints with a highly professional, tactful, and solution-oriented approach. * **Returns & Reproductions:** Manage product and pricing escalations. Coordinate with Quality Control, Social Compliance, and other departments to test returned goods and secure approvals for reproduction when necessary. #### Teamwork & Cross-Functional Collaboration * **Sales Support:** Partner closely with the Sales department to help achieve shared revenue and business targets. * **Team Synergy:** Act as a reliable backup for team members during peak workload periods to ensure uninterrupted service. * **General Support:** Perform other customer service-related duties and operational tasks as assigned. ### Qualifications * Relevant work experience in a customer service department. * Quick and careful learner, capable of working efficiently and effectively. * Strong teamwork spirit. * Good communication and coordination skills. * Customer-oriented approach. * Problem analysis and solving ability. * Good sense of continuous improvement and ability to drive results. * Mindset for automation to work efficiently. * Full business fluency in Turkish and English, written & verbal. * Proficiency in computer operation and MS Office, with strong data analysis skills. ### Additional Information #### What we offer: * **Financial & Health Benefits:** Health insurance, social, meal, holiday, transportation, and heating allowances, plus a meal card/voucher. * **Time Off & Vacation:** Minimum 16 days of Annual Leave (increasing with seniority), plus special paid leaves for important life events. * **Continuous Development:** Personalized development plans, access to language courses, and various in-house training. * **Flexible Working & Well-being:** Hybrid work options (for most roles). * **Community Engagement:** Opportunities to participate in volunteer activities for Non-Profit Organizations. ### About Avery Dennison: We are a global materials science and digital identification solutions company with a presence in over 50 countries and approximately 35,000 employees worldwide. We foster a culture of curiosity and courage, driving innovation and growth. Our purpose is to create real-world impact for a better future, promoting an open, collaborative culture where diversity of thought is encouraged and respected. Our Istanbul site, established in 2007, supports our Apparel Solutions division and is home to over 50 talented individuals. It's a collaborative and dynamic environment for functions including Customer Service, Finance, Sales, and Global Product Development, offering diverse career paths.