Program Manager, Technical Enablement at Neo4j

About Neo4j

Neo4j is the graph intelligence platform that transforms data into knowledge, powering the next generation of intelligent applications and AI systems. Our enterprise-ready knowledge graphs offer accurate, explainable, and governed AI, alongside comprehensive graph capabilities deployable across any environment. Trusted by 84 of the Fortune 100, Neo4j empowers organizations to achieve quicker results, contextual knowledge, and impactful solutions.

Our Vision

At Neo4j, we aim to help the world make sense of data. As connections become increasingly vital, our technology fosters innovation by enabling organizations to discover and understand data relationships. We lead the graph database category, revolutionizing how businesses leverage data for innovation and competitive advantage.

About the Role

As the Program Manager of Technical Enablement, you will design, execute, and continuously improve technical enablement programs for the Field Engineering organization (Solution Engineering & Professional Services). You'll partner with Graph Academy, product SMEs, and go-to-market teams to transform technical content into engaging, scalable programs. This strategic, execution-focused role involves owning the design and delivery of structured onboarding, upskilling, and certification programs to build practitioner-level technical competence. You will serve as a trusted partner to technical leadership, ensuring enablement aligns with product evolution, technical strategy, and field execution.

Your mission is to drive practitioner-level competence across various audiences by building structured onboarding, upskilling, and certification programs. You'll be a program owner, stakeholder wrangler, and execution driver.

This is a remote role with a preference to be based in the Eastern Time Zone.

Key Responsibilities

Technical Curriculum & Program Development

• Build and own enablement programs (onboarding, hands-on workshops & labs, virtual training, certification tracks, etc.).
• Translate curriculum into program flows, sequencing, prerequisites, assessments, and transitions (e.g., Beginner → Intermediate → Practitioner → Expert).
• Own the calendar and manage program launches, iterations, and refreshes.

Onboarding & Continuous Learning

• Lead onboarding for new field engineering hires, ensuring rapid and confident ramp-up in customer-facing scenarios.
• Maintain an "everboarding" / continuous learning roadmap to keep technical audiences current with product updates and architectural patterns.
• Create and curate enablement assets (labs, guides, playbooks) in collaboration with SMEs and Graph Academy.
• Ensure internal technical enablement curricula align with product and architectural evolution.

Stakeholder Engagement & Cross-Functional Alignment

• Partner with field engineering, Graph Academy, and product teams to understand challenges, gaps, and enablement needs.
• Solicit feedback, iterate, and adapt enablement offerings.
• Drive alignment with leadership on prioritization, resource trade-offs, and roadmap.
• Act as a liaison between SMEs and delivery teams to ensure curriculum relevance and accuracy.
• Earn a seat at the table with technical leaders and influence enablement strategy.

Metrics, Measurement & Continuous Improvement

• Define and track meaningful KPIs (e.g., time-to-proficiency, assessment scores, certification pass rates, adoption rates, program attendance, stakeholder satisfaction, business impact).
• Conduct retrospectives and root-cause analyses for underperforming programs.
• Produce dashboards and regular reports for senior leadership and stakeholders.
• Apply data to iterate and improve future enablement cycles.

Technical Fluency & Facilitation

• Maintain hands-on technical depth to review content, question assumptions, and engage confidently with SMEs.
• Facilitate or co-facilitate training sessions, workshops, or lab walkthroughs.
• Help "stress-test" curriculum to ensure it's grounded in real-world practices.

Leadership, Initiative & Execution

• Be a self-starter, operating with minimal direction, identifying gaps, proposing solutions, and driving to completion.
• Be resourceful, working across constraints, resolving conflicts, negotiating dependencies, and unblocking progress.
• Champion a culture of learning, feedback, and continuous improvement within the technical organization.

Required Qualifications & Skills

• 7+ years of experience in technical enablement, technical training, curriculum development, or related roles (e.g., solution engineering, developer advocacy, technical sales enablement).
• Demonstrated experience designing, launching, and iterating multi-persona technical enablement programs.
• Strong program and project management skills; ability to manage multiple, overlapping initiatives.
• Excellent facilitation, presentation, coaching, and written communication skills.
• Proven stakeholder management abilities.
• Experience with learning management systems (LMS), authoring/training tools, content repositories, knowledge bases, and tools like Confluence, SharePoint, or equivalents.
• Data-driven mindset; comfort defining and tracking metrics, dashboards, and deriving insights.
• Hands-on, get-things-done attitude; high initiative and ownership.
• Experience managing certification, accreditation, or assessment programs is a strong plus.
• Previous experience in field roles (solutions engineering, pres-ales, professional services, or consulting) is highly desirable.
• Experience with adult learning theory, instructional design, and best practices in technical pedagogy.

Compensation & Benefits (US)

• Annual Base Salary Range: $120,000—$150,000 USD
• Stock option grant.
• Eligibility for an annual bonus (role-dependent).
• Benefits: Medical, dental, and vision benefits, 401(k), paid time off, and leaves of absence.

Why Join Neo4j?

Neo4j is the world's most popular graph intelligence platform, with customers across all industries and proven product/market fit. Joining us means shaping the future of data and analytics.

• Fast Scaling: Surpassed $200M in ARR, doubling over three years.
• Strong Funding: Raised $325M Series F, over $600M total funding, valued over $2Bn.
• Market Leader: Used by 84% of the Fortune 100 and 58% of the Fortune 500.
• Culture: Co-founder and CEO Emil Eifrem fosters a culture of relationships, inclusiveness, innovation, and customer success.
• Customer Impact: A Forrester TEI study cited Neo4j delivering 417% ROI.

Neo4j is committed to an inclusive, diverse, and equitable workplace. We encourage candidates from underrepresented communities to apply, even if they don't meet every qualification. We value relationships, user success, open and inclusive culture, positive intent, intellectually honest discussions, and delivering on commitments.