Automation Solutions Architect - Scaled Operations

About the Role

Meta's Scaled Operations organization is looking for a highly skilled Automation Solutions Architect to join the Scaled Operations AI Accelerator Team. This entrepreneurial team is dedicated to designing, developing, and deploying AI-powered automation solutions to transform operational processes globally. As a key member of this team, you will be instrumental in assessing and optimizing processes, leading technical design, and driving system implementation to achieve measurable impact across Scaled Operations.

Responsibilities

• Analyze, map, and redesign internal operational workflows to pinpoint pain points and opportunities for AI-driven automation.
• Collaborate with process owners and cross-functional teams to optimize processes and ensure successful automation outcomes.
• Architect end-to-end automation solutions, ensuring technical scalability, robustness, and compliance with Meta standards.
• Manage complex projects, including requirements gathering, timeline management, and deliverable oversight.
• Champion effective change management strategies to support employees and teams through automation-driven transitions.
• Drive cross-functional engagement with product managers, engineers, business stakeholders, and external partners to deliver impactful solutions.
• Communicate technical concepts and project status clearly to both technical and non-technical audiences.
• Stay current with AI/ML advancements and experiment with new tools and approaches to foster innovation and continuous improvement.
• Develop playbooks, reusable templates, and best practices to scale successful automations across Scaled Operations.
• Manage contract worker or vendor relationships to support technical design development and implementation.
• Track, analyze, and report on key metrics and business impact of automation initiatives.

Qualifications

• Bachelor's degree in a directly related field, or equivalent practical experience.
• 8+ years of experience in systems architecture and solution design.
• 6+ years of experience in process analysis or business operations.
• Proven experience with AI/ML or automation projects, including end-to-end solution delivery.
• Expertise in API integration and automation frameworks.
• Demonstrated ability to deliver technical documentation and communicate technical requirements.
• Demonstrated skills in program management, including managing complex projects and cross-functional deliverables.
• Experience supporting change management and stakeholder engagement.
• Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements).
• Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews).
• Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies.
• Bachelor’s or advanced degree in Computer Science, Engineering, or a related technical experience.
• Experience with Meta’s internal tools and platforms (e.g., Vibe Coding, internal automation frameworks).
• Familiarity with Scaled Operations processes and FTE workflows.
• Experience developing playbooks, reusable templates, and best practices for automation at scale.