Administrative & Billing Coordinator (Remote)

About the Role

ISTA Personnel Solutions seeks a highly organized and detail-oriented Administrative & Billing Coordinator to support one of our US-based clients. This role is perfect for someone who thrives in an administrative environment, enjoys customer interaction, and takes pride in producing accurate work. You will play a key role in supporting daily office operations, managing incoming calls, processing information from field technicians, and handling billing and invoicing. Our client emphasizes character, accountability, and work ethic, seeking individuals with integrity, initiative, and exceptional attention to detail.

Key Details

• Working Hours: Monday – Friday | 9:00 AM – 6:00 PM EST (3:00 PM – 00:00 AM South African time - subject to daylight savings).
• Public Holidays: Requires working on both South African and US public holidays (compensation for SA public holidays in accordance with the BCEA).
• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory.
• Power Backup: Reliable backup is required to manage load shedding or outages.
• Work Environment: Fully remote.

Responsibilities

• Answer incoming customer and client phone calls professionally and efficiently.
• Create, process, and send invoices accurately and timeously.
• Perform general administrative and secretarial duties.
• Manage billing and invoicing functions with a high degree of accuracy.
• Process information received from field technicians.
• Capture job details accurately within the company system.
• Issue invoices and maintain accurate records.
• Support day-to-day office operations and administrative processes.
• Communicate effectively with customers, clients, and internal stakeholders.
• Proactively identify and address discrepancies or errors.
• Maintain confidentiality and professionalism in all interactions.

Requirements

• Previous experience in an administrative, secretarial, office support, or customer service role.
• Excellent verbal and written English communication skills with a clear and professional accent.
• Strong attention to detail and commitment to accuracy.
• Experience with billing, invoicing, or administrative financial tasks.
• Strong organizational and multitasking abilities.
• Ability to work independently and take initiative.
• Excellent problem-solving and critical-thinking skills.
• High level of accountability, integrity, and honesty.
• Ability to learn new systems and processes quickly.
• Reliable, proactive, and self-motivated.
• Strong work ethic and commitment to producing high-quality work.

Note: If you are not contacted within 14 working days, please consider your application unsuccessful.