Remote Customer Support Agent - Fintech Startup

Join Jerry, one of the fastest-growing fintech startups in the U.S., and help us revolutionize car ownership! We're on a mission to save car owners time and money, and our #1 rated AllCar app is leading the charge. Since launching in 2019, we've grown to over 4 million customers, expanding beyond insurance shopping to include refinancing, safety, and repairs.

We are looking for a dedicated and enthusiastic Customer Support Agent to join our expanding team. In this fully remote role, you will be instrumental in assisting our existing customers with their insurance policies from our network of 55+ carrier partners. If you're passionate about helping people and want to make a measurable difference in the lives of millions, we want to hear from you!

How You Will Make an Impact

• Respond to inbound calls from existing customers seeking assistance with their policies.
• Process service requests, including adding/removing vehicles and drivers, updating lienholder information, and sending policy documents.
• Address customer inquiries regarding existing insurance policies, coverages, and benefits, and facilitate necessary policy changes.
• Actively work to retain Jerry policyholders by identifying customers at risk of cancellation and providing effective solutions.

Who You Are

• You possess the ability to multitask effectively and manage multiple competing priorities in a fast-paced environment.
• You have a genuine passion for helping others and providing exceptional customer service.
• You have 2+ years of experience working in a call center environment.

Compensation and Perks

• Competitive Hourly Wage: $19.00 - $21.00 per hour.
• Licensing Support: We will pay for your Property & Casualty (P&C) license, expected within 60 days of your start date.
• Comprehensive Benefits: Medical, dental, and vision insurance, plus 401K matching.
• Remote Work: Enjoy the flexibility of working remotely. We provide the necessary work equipment.
• Professional Development: Ongoing training and mentorship from our experienced leadership team.
• Industry Leading Products: Access to an outstanding portfolio of insurance carriers and products, working with over 55 partners to ensure the best options for our customers.
• Flexible Scheduling: Choose between a 5-day, 8-hour schedule or a 4-day, 10-hour workweek.

Jerry.ai is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive environment for all employees. Reasonable accommodations are available for individuals with disabilities. Please contact recruiting@jerry.ai for assistance.