Client Success Coach

About Us:
Richard Yu is an online business coach with:

• 100K+ subscribers on YouTube → youtube.com/richardyu1
• A growing personal brand on Instagram → instagram.com/richardyuzee

Our company is fast-paced and rooted in service. We're building a world-class education platform to help people turn their knowledge into income through coaching and consulting.

About The Role:
This is a remote, full-time position. You must be available during 8 AM - 5 PM EST, Monday to Friday. On average, you'll work up to 9 hours per day, and some days will require a little more effort of 10 hours.

You must currently live in North America, Europe, or South Africa, and speak fluent, accent-neutral English. Clear communication is non-negotiable; we're in the coaching business.

Requirements

• You must be able to commit full-time hours (Our office hours are 9 AM - 6 PM EST, though if you are in different time zones we're super open-minded).
• You will be conducting new onboarding calls daily to welcome new students.
• You will be conducting check-in coaching calls daily, to hold accountable, motivate, and inspire students inside the program (must be comfortable jumping on 1:1 Zoom calls or recording Loom videos as needed).
• You will be messaging clients on a daily basis, in order to hold them accountable to their plan of execution towards their goals and moderating the community.
• Weekly group coaching calls answering client questions.
• Must have strong communication/interpersonal skills so we can put you in front of our clients and you can confidently answer their questions and guide their decisions.
• Help innovate our products by creating and producing new video trainings/worksheets to deliver a world-class experience.
• Taking renewal / upgrade calls with clients and enrolling them into our backend coaching programs.
• Should be proficient or at least knowledgeable about our tech stack (Loom, ActiveCampaign, Slack, Zapier, Calendly, GSuite, CRM, etc.) - you should be familiar with the above tools, or have a willingness to learn these VERY quickly if hired.
• Your role will constantly be changing. A big part of this job is to stay on your toes, always ready for action and change.
• You will be responsible for daily reporting on multiple communication channels (Slack, text message, spreadsheets, etc.), and so a high attention to detail and compliance with standard operating procedures is essential.
• You must have a high attention to detail and understand systems/processes so you are able to innovate new, more efficient SOPs (processes) to ensure our Fulfillment Team hits their KPIs.

WHO THIS IS FOR:

• A coach or mentor at heart—you love helping people.
• Clear, professional communicator (spoken and written English).
• Experienced with organic marketing on Instagram/Facebook/TikTok (creating reels, organic posts, to generate organic leads).
• Sales background.
• Able to handle fast-paced environments, multiple clients, and changing priorities.
• Willing to grow with us long-term (3+ years)—this isn't a side hustle.
• Open to feedback and constructive coaching (we'll train you, but we expect growth).
• Comfortable with tools like Loom, Calendly, Slack, GSuite, CRMs, etc—or willing to learn fast.

WHO THIS IS NOT FOR:

• You have another full-time job or multiple freelance clients.
• You struggle with structure, deadlines, or fast execution.
• You dislike being challenged to improve daily.

Benefits

• Expected Earnings (Rev share on book of business): $10,000-$15,000+ USD/month (depending on experience).
• Commission opportunities: % on referrals, upgrades, renewals, and pending payment collections.

To apply: https://weworkremotely.com/remote-jobs/impact-clients-client-success-coach-csm-1