Operations Manager

About Us

We are a lean, fully remote team managing three direct-to-farmer seed brands: Hybrid85 (non-GMO corn), Cover Crop Exchange (cover crop seed), and Override Ag (glyphosate-tolerant corn). We bypass traditional dealer networks, focusing on direct sales and investing heavily in automation. We are profitable, growing, and seek individuals who take genuine ownership of their work.

What You'd Own

In peak seasons (February–April and August–November), your responsibilities will include:

• Front-line customer support and inbox management (addressing inquiries about order status, changes, and problem resolution).
• Shipping coordination (managing ship dates, tracking, freight status, and lost shipment follow-ups).
• Fulfillment troubleshooting with warehouses to resolve issues like short orders, mislabeling, or necessary redos.
• Chasing supplier and warehouse paperwork to ensure accurate records.

During calmer off-seasons, you will:

• Track team projects and to-dos to ensure timely completion.
• Handle recurring administrative and compliance paperwork.
• Coordinate occasional mailings.
• Assist in preparing for upcoming seasons.

Who We're Looking For

We prioritize traits over specific industry experience:

• Clear & Warm Written Communication: You are the primary written voice for customers and can maintain a calm tone even under pressure.
• Independent Operation: You make confident decisions with incomplete information and escalate only true judgment calls.
• Ownership of Loose Ends: You proactively take responsibility for tasks without clear owners and follow through on commitments without reminders.
• Comfort with New Software: You are adaptable and proficient with administrative tools, as our tech stack evolves.
• Embrace AI & New Tools: You already utilize AI and similar tools by choice and are excited to push their capabilities further.

We will provide industry-specific training. This is an email-first role, so strong writing and organizational skills are paramount.

What to Expect

• High Autonomy: You are empowered to own operations and make decisions independently.
• Seasonal Intensity: Peak seasons are high-tempo; off-seasons are calmer.
• Automation Focus: We automate aggressively, and you will be key in identifying and implementing automation opportunities.
• Remote Work: Report directly to a founder. The Lincoln, NE office is optional; otherwise, work from your preferred location.

Compensation & Benefits

• Base Salary: $70,000–$100,000 (negotiable based on experience, potentially higher for the ideal candidate).
• Performance Bonus: Tied to peak-season outcomes.
• Healthcare Stipend: $1,000/month.
• Unlimited Vacation: Take time off as needed.

Location & Requirements

• Remote: US only, any time zone.
• Work Authorization: Must have authorization to work in the US; visa sponsorship is not provided.
• Hours: Approximately 40 hours/week.

How to Apply

Apply via: https://tally.so/r/aQlo12

We read every application and respond to all applicants. Hybrid85, Cover Crop Exchange, and Override Ag are equal opportunity employers.