Onboarding Project Manager

What Makes Cloudbeds Unique

At Cloudbeds, we're not just building software; we're transforming hospitality. Our intelligently designed platform powers properties in 150 countries, processing billions in bookings annually. We empower hoteliers to transform operations and elevate their commercial strategy through a unified platform integrated with hundreds of partners. We achieve this with a completely remote team, fostering innovation and collaboration to build AI-powered solutions for hoteliers' biggest challenges. Since 2012, we've become a recognized leader, including being named the World's Best Hotel PMS Solutions Provider and landing on Deloitte's Technology Fast 500.

How You'll Make an Impact

As an Onboarding Project Manager, you will lead complex onboarding projects for Cloudbeds’ mid-market customers. You will guide them from contract signature through adoption and successful transition to Account Management. Acting as the strategic lead, you will partner cross-functionally with Onboarding, Account Management, Sales, Product, Support, and Professional Services teams to deliver a seamless implementation experience that drives customer confidence, platform adoption, and measurable business outcomes. Your role is critical in ensuring customers realize value quickly by managing timelines, aligning stakeholders, mitigating risks, and maintaining a high-touch customer experience. This position blends project management, customer partnership, operational excellence, and hospitality expertise in a fast-paced SaaS environment.

Our Onboarding Project Management Team

Our team is passionate about delivering exceptional customer experiences and helping hoteliers succeed with Cloudbeds from day one. We foster a collaborative, test-and-learn environment that encourages innovation and continuous improvement. Every team member is valued and empowered to share feedback and ideas. Team members who thrive here are proactive communicators, collaborative problem-solvers, and customer advocates who enjoy navigating complexity to drive successful outcomes.

What You Bring to the Team

• Own and manage the end-to-end onboarding lifecycle for mid-market customers, from sales handoff through go-live, adoption, and transition to Account Management.
• Define project scope, timelines, milestones, and deliverables to ensure successful and timely implementations.
• Serve as the primary point of contact for onboarding mid-market customers, driving clear communication and stakeholder alignment throughout the project lifecycle.
• Lead customer meetings, including pre-kickoff, kickoff, project check-ins, and go-live milestones, documenting action items and next steps.
• Proactively identify and manage risks, dependencies, and escalation points to maintain project momentum and customer satisfaction.
• Coordinate cross-functional collaboration across Sales, Onboarding, Product, Support, Professional Services, and Account Management teams.
• Monitor onboarding success metrics, customer adoption, training completion, and utilization milestones to support long-term customer success.

What Sets You Up for Success

• Fluency in English, Portuguese, and Spanish (business-professional level, written and spoken).
• Minimum 4 years of experience in hotel operations or hotel management.
• At least 1 year of project management experience within a SaaS or customer-facing environment.
• Proven ability to manage multiple projects simultaneously with strong attention to detail and organization.
• Experience coordinating cross-functional stakeholders and driving projects to completion in a fast-paced environment.
• Strong communication, relationship management, and customer-facing presentation skills.
• Ability to proactively solve problems, manage ambiguity, and adapt quickly to changing customer and business needs.

Bonus Skills to Stand Out (Optional)

• At least 1 year of project management experience within a hospitality SaaS environment.
• Previous experience with customer implementation & onboarding at a hospitality SaaS company.
• Familiarity with Salesforce, Zendesk, Slack, or other customer operations tools.

What to Expect - Your Journey with Us

Cloudbeds' revolutionary technology is powered by a team redefining hospitality. We are over 650 employees across 40+ countries, comprising elite engineers, AI architects, designers, and hospitality veterans. Our diverse team speaks over 30 languages, united by a passion for innovation and travel. We are actively coding, designing, and shipping the future of hospitality, leveraging AI to transform a trillion-dollar industry. This is your chance to work with bright minds on something extraordinary.

Company Awards to Check Out

• Best All-In-One Hotel Management System | HotelTechAwards (2025)
• Overall 10 Best Places to Work | HotelTechAwards (2025)
• Most Loved Workplace® Certified (2024)
• Top 10 People’s Choice (2024)
• Deloitte Technology Fast 500 (2024)

Discover Our Benefits

• Remote First, Remote Always
• PTO in accordance with local labor requirements
• Monthly Wellness Fridays (extra long weekend every month)
• Full Paid Parental Leave
• Home office stipend based on country of residency
• Professional development courses in Cloudbeds University
• Access to professional development, including manager training, upskilling, and knowledge transfer.

Everyone is Welcome - A Culture of Inclusion

Cloudbeds is an Equal Opportunity Employer celebrating diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity, age, veteran status, or disability. We provide reasonable accommodations for individuals with disabilities during the hiring process. If accommodation is needed, contact accommodations@cloudbeds.com. We are committed to the full inclusion of all qualified individuals.