🤝 Developer Relations & Customer Success Manager | Maps Platform (Remote in Europe)

About MapTiler

MapTiler makes maps easy, powering solutions from global weather forecasting to humanitarian crisis management and flight trackers. Their maps are viewed by hundreds of millions globally each month. With deep roots in the developer and open-source communities, MapTiler focuses on building technical partnerships rather than traditional corporate account management. Their headquarters are in Zug, Switzerland, with a URL at https://www.maptiler.com/.

The Role

This is a full-time, remote position for someone based in Europe. You will act as the bridge between MapTiler's enterprise clients, the global open-source community, and internal Product & Platform teams. Your goal is to ensure that developers building with MapTiler have the tools, documentation, and inspiration they need to succeed.

What You Will Do:

• Technical Onboarding & Advisory: Personally onboard strategic B2B clients, guiding them through architecture design and product adoption as a trusted technical advisor.
• Value-Driven Growth: Monitor product usage trends to proactively help clients unlock advanced MapTiler features, driving long-term retention and expansion.
• Community Advocacy: Represent MapTiler at global developer events and conferences, including live tech demos and presentations.
• Technical Content Creation: Produce engaging video content, developer tutorials, and step-by-step screencasts for their website and YouTube channel.
• Digital Engagement: Actively participate in developer spaces (GitHub, Discord, StackOverflow, Reddit, etc.) to unblock creators and answer complex technical questions.
• Feedback Loop: Gather deep technical feedback from enterprise clients and the open-source community, working directly with Product and Platform teams to shape the roadmap.
• Proactive Account Health & Retention: Monitor customer usage patterns and technical health indicators to proactively mitigate churn risks among high-profile enterprise and government clients.

What You Bring:

• The Tech Baseline: Solid experience in software development, writing code, and deploying custom applications (web/mobile).
• AI-Positive Attitude: Embrace AI tools (like GitHub Copilot, LLMs, or modern dev agents) to enhance workflow and build prototypes faster.
• The Communicator: Energetic, empathetic communicator capable of breaking down complex technical topics for business audiences and engaging in deep-dive architectural discussions.
• Stage & Screen Presence: Enjoy public speaking and content creation, comfortable with screen recording tools and explaining technical setups on camera.
• The Mindset: Care about the long-term success of the developer ecosystem and enjoy helping developers solve complex problems.
• Tools of the Trade: Comfortable tracking client health in HubSpot/Zendesk, reviewing Pull Requests, or triaging issues on GitHub.
• Agile Methodologies: Practical experience working in or with agile software development teams (Scrum, Kanban).
• Language: Fluent English (C1+) is essential.

Bonus Points For:

• Being based near Brno (Czechia).
• A public portfolio of technical content (blogs, videos, open-source contributions).
• Speaking another world language.
• Experience in GIS (ArcGIS, QGIS, PostGIS, MapLibre/OpenLayers).

What We Offer:

• Competitive financial compensation (20-33€/hour) & annual performance bonus.
• Widescreen LCD, a laptop of your choice, and necessary resources.
• Flexible working hours.
• Remote work from anywhere in Europe, or hub access in Brno or Unterägeri.
• Collaboration with major global brands and innovative open-source projects.
• Career growth with support for continuous learning, conferences, and personal brand building.
• A friendly, connected team and regular team-building events.