Strategic Account Executive

About Twilio

At Twilio, we are revolutionizing communications by empowering developers and businesses worldwide with innovative solutions. Our commitment to a remote-first culture fosters connection, global inclusion, and diverse experiences, enabling us to make a significant global impact. We utilize AI to enhance our hiring process, but all hiring decisions are made by our employees.

See Yourself at Twilio: Strategic Account Executive

This position is critical for leading relationships with our largest current Communications Platform customers, encompassing messaging, voice, and email services. You will be directly responsible for protecting and growing Twilio’s communications business within your assigned accounts, specifically in the North East Asia (NEA) region. As a Strategic Account Executive, you will drive highly analytical and consultative sales cycles with customers operating large-scale, global, competitively sourced, compliance-heavy, and use-case-specific businesses.

This role is highly cross-functional, requiring deep partnerships across product management, finance, support, and operations to ensure success.

In this role, you'll:

• Manage and expand key customer accounts, including high-growth technology, logistics, and fintech companies.
• Develop, drive, and execute account strategies to consistently achieve strong revenue, gross margin, and gross profit results.
• Partner closely with other Twilio teams to identify new revenue opportunities within your account portfolio.
• Serve on a cross-functional account team with representatives from product, finance, support, and services.
• Maintain a disciplined forecast, consistently achieve goals, and present guidance to executive management.
• Conduct highly consultative sales cycles with large customers, focusing on deep discovery, understanding customer needs, and acting as an effective advocate within Twilio.

Qualifications:

Required:

• 12+ years of combined experience in major account or strategic sales, managing or leading quantitative, highly analytical products and solutions.
• Proven ability in relationship management, cross-selling, up-selling, and solutions consulting.
• Comfortable engaging with business and technical leaders, influencing understanding and building supportive partnerships.
• Demonstrated success in developing analytical account strategies using data to identify opportunities and prove value.
• Proven track record of managing business forecasts and financial models.
• Entrepreneurial mindset with a drive to define processes and build programs.
• Proven track record of developing, growing, and delivering revenue & gross profit results, especially for large-scale and enterprise customers in Asia.
• Excellent verbal and written communication skills.
• Bachelor’s Degree or equivalent years of experience.

Desired:

• Cross-selling experience to Marketing, Engineering, and Product teams.
• Telco, CPaaS, or PaaS selling experience.

Location:

• Remote, based in Australia (Melbourne, Brisbane, or Sydney).

Travel:

• Approximately 30% travel is anticipated for customer and team engagement.

What We Offer:

• Competitive pay.
• Generous time off, parental leave, and wellness leave.
• Comprehensive healthcare and retirement savings programs (offerings vary by location).

Twilio encourages individuals from all backgrounds to apply. We foster an inclusive environment and are committed to equal opportunity. We consider qualified applicants with criminal histories in accordance with applicable laws.