Customer Service Assistant (m/f/d)

Job Title

Customer Service Assistant (m/f/d)

Location

Remote position | Germany

Employment Type

Part‑time (25h/week, 5 days/week)

About CIPEM / ICAPE Group

CIPEM, a subsidiary of ICAPE Group, specializes in custom‑made technical parts across more than 10 product families for a wide range of industries.

ICAPE Group is the European leader in Printed Circuit Boards and custom‑made electro‑mechanical parts, with:

• 34 subsidiaries worldwide
• +3,650 customers in over 60 countries
• +650 employees globally

We combine technical expertise, service excellence and international reach.

Your Role

You will support the daily management of customer orders and ensure smooth coordination between customers, suppliers and internal teams.

You will play a key role in delivering high‑quality service and maintaining strong customer relationships.

Our solutions include:

• Custom‑made technical parts (plastic, metal, batteries, power supplies, cables, keyboards, transformers, etc.)
• Electro‑mechanical components for multiple industrial sectors

Your Responsibilities

• Process and follow up customer orders in line with contract review
• Support the creation and maintenance of strong, trusting relationships with customers
• Act as a coordination point between customers, suppliers, carriers, sales teams and internal departments
• Prepare pro forma invoices, invoices and credit notes (in case of disputes)
• Answer incoming calls, provide basic information or redirect inquiries
• Maintain accurate administrative records and documentation
• Assist in improving processes and updating department procedures

Your Profile

• Degree in International Business, Sales Administration or similar preferred
• First experience in customer service, administration or a commercial support role
• Fluent in German and English (additional languages are a plus)
• Knowledge of SAP is an advantage
• Strong interpersonal and communication skills
• Organized, detail‑oriented and rigorous
• Team player with a proactive attitude
• Good analytical skills
• Interest in administrative and coordination tasks

What CIPEM / ICAPE Group Offers

• Permanent part‑time contract (25h/week)
• Competitive salary based on experience – show us what you can do
• Fully remote position in Germany
• International and collaborative work environment
• Opportunities for growth within a fast‑growing global group
• Position open to applicants with disabilities