Client Operations Specialist (Dutch-Speaking, Remote)

Your Next Job, Without Boundaries!

Atlean World is excited to offer a remote opportunity for a Dutch-speaking Client Operations Specialist. In this role, you will be the key point of contact for our clients, ensuring smooth operations and excellent service delivery in a dynamic fintech environment.

Role Overview

• Provide end-to-end support for customers’ online orders, including delivery management, shipping investigations, returns, payment transactions, refunds, inbound/outbound calls, and order reviews.
• Handle sensitive customer and client information in compliance with PCI and GDPR policies.
• Communicate with customers, carriers/couriers, financial institutions, Customer Support Representatives (CSRs), and internal departments to ensure efficient issue resolution.

Requirements to Succeed

• Flawless communication skills, proficient (both written and oral) in English (B2).
• Ability to work in a sensitive and classified information environment is an advantage.
• Ability to work quickly and efficiently under deadline pressure.
• Exceptional accuracy and attention to detail, understanding that small details can make the biggest difference.
• Proven ability to work and make decisions with minimal supervision.
• Proactively utilize strong problem-solving skills to deliver customer-focused solutions.
• Experience working in a back-office environment with customer satisfaction in mind.
• Excellent written and verbal communication skills.
• Interest in self and team KPIs – focusing on what can be done instead of what cannot be.
• Knowledge of SAP and Back-Office work is an advantage; otherwise, training will be provided.
• Flexibility is required, as occasional overtime work may be necessary due to order volume.
• An extraordinary teammate, thriving in an environment where camaraderie matters.

Benefits

• Private Health Insurance from day one.
• Free Portuguese lessons.
• Great opportunity to grow quickly within the company.
• Excellent work opportunity in a dynamic leading multinational company.
• Stable work and career progression.
• Investment in training (ongoing) and personal development.
• Modern, centrally located buildings with canteen facilities and excellent public transportation connection.
• Free company events and activities.

Make it your Next Job Without Boundaries!

Get to know more about Atlean World

Atlean World will be your recruitment partner throughout the entire journey!

Guiding Your Odyssey with Atlean World:

• Personal Touchpoint: As soon as you apply, an expert recruiter will reach out for a conversation about the role's details.
• Q&A Session: Our recruiters are available to address all your queries, ensuring a comprehensive understanding of the opportunity.
• Making it Happen: Once informed and excited, we prepare you for the next steps and connect you with our client.
• Ongoing Support: We remain at your service for any further questions or assistance throughout the recruitment process.