(fluent English & Spanish) Customer Support Consultant

About SupportYourApp

SupportYourApp is a global leader in Intelligent Support-as-a-Service, partnering with prominent tech companies like MasterCard, Calm, and MacPaw across 30+ countries since 2010. We specialize in delivering secure customer and technical support, operating globally and supporting clients in 60 languages across diverse industries.

About the Role

Join our community as a Customer Support Consultant and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.

Responsibilities

• Deliver outstanding customer support via phone calls, chats, and emails.
• Address customer inquiries effectively.
• Build strong and lasting customer relationships.
• Keep up with evolving tools and technology.
• Handle sensitive customer data with care and security.
• Apply the latest and greatest customer happiness practices.
• Maintain a deep understanding of client solutions and meet KPIs.
• Support internal teams to resolve operational challenges.

Requirements

• Excellent Spanish and English communication skills (at least C1 for both speaking and writing).
• At least 6 months of experience in a customer support role.
• Experience with CRM systems.
• Basic MS Office proficiency.
• Strong analytical thinking and research skills.
• Positive, proactive, and responsible attitude.
• Personal computer (at least 8GB of RAM) with a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).

Benefits

• Fixed schedule: Monday–Friday, 9 AM–5 PM CST.
• Opportunity to cooperate fully remotely.
• Inclusive international environment.
• Compensation in USD.
• Rewards for referring friends.
• Balance between project workload and personal time, with an internal health policy.
• Responsive leadership interested in your development and long-lasting cooperation.
• Greenhouse conditions for self-development.
• A culture built on trust, with no time-tracking requirements.

Note: The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Learn More

Discover more about SupportYourApp and our culture on our official website and social pages: Facebook, Instagram, and LinkedIn.

Referral Program

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.
Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.