Air Customer Service Agent, After Hours - REMOTE US

About the Opportunity

Princess Cruises, Holland America Line, and Seabourn are seeking a dedicated Air Customer Service Agent, After Hours, to join their experienced team. This is a home-based position crucial for providing essential travel services outside of standard business hours.

Responsibilities

• Process urgent air travel arrangements for shipboard officers, crew, guest entertainers, vendors, contractors, and shoreside employees, especially during travel disruptions.
• Deliver exceptional customer service and support to cruise guests facing travel plan disruptions or requiring immediate flight assistance.
• Administer hotel and ground transportation arrangements, including creating and communicating rooming lists and transportation manifests.
• Respond to phone calls and monitor emails for shoreside travelers needing urgent assistance outside business hours.
• Identify optimal flight options based on price, convenience, and comfort, and issue air tickets.
• Provide cross-functional support to the Company Travel team as needed.
• Adhere to all Company and department-specific policies and procedures.
• Perform any additional work-related duties assigned by supervisors or managers.

Requirements

• Effective verbal and written communication skills for interacting with travel suppliers, port agents, crew members, employees, and management.
• Minimum of 3 years of related experience in a travel agency, airline, or wholesale travel agency.
• Proficiency in Microsoft Word, Excel, and Lotus Notes/Microsoft Outlook.
• Ability to work independently and think quickly under pressure.
• In-depth knowledge of the Sabre airline reservations system, including booking, ticketing, exchanges, pricing, routing, and queue processing.
• Flexible schedule availability, including nights and weekends (shifts between 6 PM - 6 AM M-F, and 5 PM - 6 AM S-S).
• Must be available for an initial 4-6 week paid training period.
• Must be legally authorized to work in the United States. Sponsorship for employment visas is not available.

Location

This position is 100% fully remote, US Only. Please note that Princess Cruise Lines is unable to hire in the following states: AR, CA, CO, CT, DE, HI, IA, KY, LA, ME, MS, MT, ND, NE, NV, NY, SD, VT, WA, WV, WY.

What You Can Expect

• Cruise and Travel Privileges for You and Your Family
• Health Benefits
• 401(k)
• Employee Stock Purchase Plan
• Training & Professional Development
• Tuition & Professional Certification Reimbursement

Compensation

• Base Hourly Range: $16.35 to $22.07. The final salary will be determined by qualifications and experience.

Our Culture

Princess Cruises is committed to compliance, environmental protection, and the health, safety, and well-being of its guests, communities, and employees. Learn more about their Culture Essentials, Corporate Vision Statement, and Core Values at: https://www.princess.com/aboutus/culture-framework/

Princess is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

ADA Accommodations

Princess will provide reasonable accommodations during the application process upon request. If you require assistance, please contact recruiting@hollandamericagroup.com.

Hashtag

#PCL