(fluent English & Spanish) Customer Support Consultant
✨ AI Insights & Summary
About SupportYourApp
SupportYourApp is a global SaaS leader partnering with tech companies worldwide to deliver secure customer and technical support. Operating in over 30 countries and supporting clients in 60 languages, they are dedicated to providing exceptional service and fostering a collaborative, multicultural environment.
About the Role
Join SupportYourApp as a Customer Support Consultant and become part of a dynamic, multilingual team. This role is designed for individuals who excel in customer interaction and are eager to grow their skills within a supportive, home-office environment.
What You Will Do
- Deliver outstanding customer support via phone, chat, and email.
- Address and resolve customer inquiries effectively.
- Build and maintain strong, lasting customer relationships.
- Stay updated with evolving tools and technologies.
- Handle sensitive customer data with the utmost care and security.
- Apply best practices in customer happiness.
- Maintain a deep understanding of client solutions and meet Key Performance Indicators (KPIs).
- Support internal teams in resolving operational challenges.
What You Need to Succeed
- Excellent Spanish and English communication skills (at least C1 level for speaking and writing).
- Minimum of 6 months of experience in a customer support role.
- Experience with CRM systems.
- Basic MS Office proficiency.
- Strong analytical thinking and research skills.
- Positive, proactive, and responsible attitude.
- Personal computer with at least 8GB of RAM and a stable internet connection (minimum 50 Mbps download / 40 Mbps upload).
Benefits
- Fixed schedule: Monday–Friday, 9 AM–5 PM CST.
- Opportunity to work fully remotely.
- Inclusive international environment.
- Compensation in USD.
- Rewards for referring friends.
- Work-life balance with a focus on internal health.
- Responsive leadership committed to your development and long-term cooperation.
- Greenhouse conditions for self-development.
- A culture built on trust, with no time-tracking requirements.
Note: Benefits and conditions may vary based on engagement terms (employee vs. independent contractor). Specific terms will be clearly defined in the agreement.
Company Information
Learn more about SupportYourApp and its culture by visiting their official website: https://supportyourapp.com/ and social pages.
Referral Program
Refer qualified candidates and receive rewards: https://supportyourapp.com/referral/
Equal Treatment
SupportYourApp adheres to principles of equal treatment and prohibits discrimination on any legally protected grounds.
Privacy Notice
Personal data will be processed according to the SupportYourApp Candidate Privacy Notice: https://supportyourapp.com/candidate-privacy-notice/
Apply Now
This job is active but will expire soon. Click below to apply on the company's website.
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Job Overview
FAQ
Is this position remote?
The (fluent English & Spanish) Customer Support Consultant role is a remote opportunity. The location specified is LATAM.
What is the salary?
The salary is not explicitly stated, but is competitive and based on experience.
How do I apply?
You can apply by clicking the "Apply for this role" button above to submit your application on the hiring website.
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