Key Account Manager

Key Account Manager

About

Avetta's SaaS platform connects leading organizations with qualified suppliers, fostering sustainable growth through cloud-based technology and human insights. Our platform is used by over 85,000 customers in more than 100 countries. This role is responsible for developing long-term business partnerships with global clients to ensure optimum use and satisfaction with our solutions, driving continued success, expansion, and revenue growth.

Responsibilities

• Assume account ownership and serve as the lead point of contact for all business matters relating to the client's business units.
• Develop and manage relationships with key client stakeholders and executive sponsors across Safety, Procurement, Finance/Risk, Compliance, and Legal functions.
• Ensure a high level of satisfaction with Avetta's solutions and services in collaboration with Implementation, Solution Engineering, Program Management, and Client Success teams.
• Create and document a strategic account plan and execute against its identified goals.
• Perform remote and onsite client business reviews, identifying opportunities for improvement and managing subsequent engagements.
• Coordinate with Solution Engineers to demonstrate products and features for current and expansion opportunities.
• Identify expansion opportunities within assigned clients and collaborate with other teams to ensure growth attainment.
• Escalate top client issues and assist in developing action plans.
• Adhere to all sales processes, including accurate and timely data updates.
• Track and own account management metrics, client satisfaction, sales plays, client reviews, reference status, and deliver accurate sales forecasts.
• Achieve assigned sales quotas (net new cash billings) monthly, quarterly, and annually.
• Provide regular updates on ongoing progress to Avetta cross-functional teams and executives.
• Conduct at least quarterly business reviews with each assigned client.
• Prevent churn by ensuring customer satisfaction.
• Maintain current account plans.

Requirements

• Accountable for results and deliverables, able to work independently and proactively.
• Proven success in previous Account Management roles.
• Minimum of five years of Account Management experience in enterprise SaaS software and/or complex sales structures.
• Experience in Supply Chain, Safety, ESG, or Procurement is preferred.
• Excellent negotiation, presentation, and communication skills.
• Skilled in using Microsoft Office and Salesforce.com.
• Bachelor's degree preferred, or comparable experience and qualifications.
• Excellent time management skills.
• Problem analysis and problem-solving abilities.
• Willingness to put in the hours required to execute job responsibilities.
• Consultative/Challenger approach to Account Management.
• Highly organized and structured approach to managing priorities, projects, and customer relationships.
• Regular travel to client sites within the assigned territory and key accounts is required. Travel is also required for sales events, conferences, and other client-facing engagements.