(Junior) IT Campaign & Data Management (m/w/d)

(Junior) IT Campaign & Data Management (m/f/d)

About

Ströer X GmbH, part of the Ströer Group, specializes in dialogue and direct marketing. We develop integrated, end-to-end solutions for our clients across the marketing and sales value chain, operating in multi-channel and telemarketing, as well as sales-oriented field services.

We are seeking a (Junior) IT Campaign & Data Management professional to shape the steering, support, and configuration of campaign platforms within a dynamic team in a contact center environment. This role can be based at our locations in Cologne, Düsseldorf, Essen, Gelsenkirchen, or remotely after successful on-site onboarding.

Responsibilities

• Support and configure software platforms ttCall and Elsbeth Power Contact (EPC) for outbound campaigns.
• Set up and adapt campaigns according to client specifications.
• Implement and optimize call center processes and necessary interfaces for data import, workflow-oriented processing, and data export.
• Create and maintain internal and external report templates.
• Communicate regularly with clients and project managers.
• Analyze and resolve issues, documenting all changes in the ticket system.
• Manage user accounts and assigned roles and rights.

Requirements

• Negotiation-level German language skills.
• Knowledge of Microsoft SQL Server technologies (especially SQL Server Reporting Services).
• Technical understanding and experience in software configuration or customization.
• Understanding of call center processes, preferably in outbound.
• Experience with ttCall, EPC, or comparable campaign management software solutions is desirable.
• Basic knowledge of VoIP/SIP or dialer technology is desirable.
• Structured, solution-oriented approach, both independently and as part of a team.