Work Force Management Specialist

Work Force Management Specialist (Sales Market Greece)

About

This role is with H&M Group, a vibrant and welcoming company offering attractive benefits and extensive development opportunities. The Work Force Management Specialist will drive sales and profitability by planning, budgeting, and analyzing labor hours, staffing costs, and scheduling efficiency across stores in the Sales Market Greece (Greece, Cyprus, Bulgaria, Croatia, Serbia, Bosnia & Herzegovina, Albania, Kosovo, and North Macedonia). The role involves partnering closely with Payroll, IT, and People departments.

Responsibilities

• Budget effective and ineffective hours as well as salary costs for all stores in line with country goals.
• Forecast workforce developments proactively and communicate insights to Area Managers to support sales and profitability.
• Follow up regularly on sales results, hours planning, and salary cost budgets, and support stores in aligning sales planning and scheduling.
• Set and continuously align hourly function plans, schedules, and contract structures together with Store Management to enable efficient store operations and a great customer and colleague experience.
• Define the desired contract structure per store together with Area Managers and translate targets into recruitment needs in close cooperation with recruitment partners.
• Initiate and lead follow-up meetings with Store Managers based on performance analysis and steering from Area Managers.
• Conduct regular store visits together with Area Managers to validate analyses, coach stores on daily planning, and gather operational insights.
• Follow up on function plan quality and scheduling accuracy, analyze deviations versus budget, and initiate corrective actions.
• Maintain deep knowledge of Workforce One, Argos, and Star systems, manuals, and guidelines.
• Act as the country point of contact for complex system questions and secure correct data flow.
• Prepare and deliver training and collaborate closely with Payroll, Country IT, and system providers.
• Educate Store Management on controlling principles, planning, and follow-up to strengthen financial and operational capabilities.
• Enable strong planning and scheduling competence within Store Management teams to secure a consistent omni customer experience.

Requirements

• Bachelor’s degree, preferably within Finance, Business Administration, or Economics, or equivalent experience.
• Experience in retail, preferably in a retail management, business analyst, or retail operations role.
• Strong interest in workforce planning, scheduling efficiency, and cost control.
• Proficiency in Microsoft Office and workforce or sales planning tools, with the ability to adapt to company-specific systems.
• Ability to coach, support, and guide managers in planning and performance topics.
• Fluency in English, written and spoken.
• Structured and analytical, with the ability to translate data into clear operational actions.
• Confident collaborator who works effectively with managers at different levels.
• Clear communicator who explains planning and system topics in a pragmatic way.
• Proactive and solution-oriented, with a strong sense of ownership.
• Demonstrates H&M values, with a growth mindset and focus on continuous improvement.