Care Specialist

Avail Customer Care Specialist (Bilingual)

About

Realtor.com® is a leading online real estate platform trusted by professionals for over 25 years. They empower buyers, sellers, and renters with trusted insights and expert guidance. The Avail team, part of the Realtor.com network, offers a software platform with tools, guidance, and educational content for landlords. Avail is passionate about its customers and improving the rental process, valuing a customer-centric approach and its people.

Responsibilities

• Develop a deep knowledge of Avail products and services.
• Guide and support customers through phone and email channels as they navigate the renter and landlord lifecycle.
• Help customers troubleshoot issues of low to medium complexity levels.
• Answer customer questions regarding property listing, applications, lease building, ACH payments, and other related topics.
• Identify the need for and create self-help solutions for customers and internal team members.
• Be authentic in each customer conversation.

Requirements

• Verbal and written fluency in English and Spanish.
• Deep passion and drive to help others and humanize the customer service experience.
• At least 1 year of supporting customers by taking high volume inbound calls.
• At least 2 years of experience in customer-facing roles.
• Expert-level written and oral communication skills.
• Bachelor’s Degree, preferred.
• Experience working with a fast-growth technology company, preferred.
• Experience with Zendesk and JIRA, preferred.
• This is a hybrid role based in Scottsdale, Arizona.