Senior) Consulting Unit - (Based in

Consulting Unit Manager (m/f/d)

About

M-Files is redefining how work gets done. Our context-first document management system offers purpose-built business use cases—spanning universal and industry-specific workflows—to enable secure collaboration, automate processes, and ensure governance. Unlike traditional systems, M-Files organizes content around the context of your business, connecting documents to related people, projects, and transactions. With our unique metadata-driven architecture, organizations can model content in line with their business processes, unify information across silos, and apply AI at scale. The result is greater productivity, reduced risk, and smarter, faster decisions for over 6,000 customers in 100+ countries. For more information, visit www.m-files.com.

Responsibilities

Duties and Responsibilities:

• Achieving billable utilization and employee satisfaction goals.
• Demonstrating a customer-first attitude and fast reaction time to any customer query.
• Exhibiting team leadership.
• Being accountable for on-time and on-budget project delivery, owning the team’s service deliveries, and tracking data with a goal of quick time to value.
• Handling escalations related to services engagements.
• Partnering with Sales to participate in the actual bidding process, with ownership of the Statement of Work and Level of Effort (LoE) estimates for sales opportunities.
• Leading, managing, and mentoring the Services team (including technical consultants, business consultants, solution architects, enablement and training, project managers, and services managers) to achieve world-class delivery standards.
• Collaborating with Services colleagues and Sales to capture market feedback on how Services can be packaged to help sell value to customers.
• Ensuring timely and effective communications to stakeholders on Services delivery, customer pains, and opportunities.
• Collaborating with the Global Services organization to create and maintain scalable Services offerings.
• Partnering with Customer Success Management to identify Services opportunities to support customer adoption goals post-onboarding.
• Providing technical guidance and best practices to improve the efficiency and effectiveness of the Services team.
• Managing the consulting unit, including goal management, recruitment, resourcing, coordination, bookings, billing, vacation planning, and agreed cooperation with Product Development and Sales departments.
• Leading team members’ wellbeing, support, induction, development, and appraisal.
• Developing the unit, including consulting solution quality, relevant processes, and competence development.
• Contributing to Services department processes, such as onboarding, resourcing, and competence development processes.

Requirements

• Strong team leadership capability, including excellent interpersonal and collaboration skills to align and foster positive working relationships across the stakeholder network.
• Excellent verbal and written communication skills, with experience in presenting to senior stakeholders.
• Experience and skills in carrying out projects, and carrying accountability on financial success.
• Robust professional experience and knowledge of the various information systems used by our customers.
• Existing leadership or management experience with a minimum of five years.
• Fluent in English.

Prior M-Files experience or product knowledge is valued.