Manager, NBCUL Digital Sales Operations

Manager, NBCUL Digital Sales Operations - Remote

About

NBCUniversal is a global leader in media and entertainment, creating and distributing world-class content across film, television, and streaming. We operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, and Peacock. Our theme park destinations and consumer products bring our content to life worldwide. NBCUniversal is committed to improving the communities where we operate and fostering an inclusive culture that attracts diverse talent.

Responsibilities

• Oversee the day-to-day activities of Digital Ad Trafficking Specialists for NBC Local.
• Assist with interviewing, hiring, training, and development of the Ad Trafficking team.
• Manage end-to-end campaign management, ensuring proficiency in the digital workflow between support teams and trafficking.
• Lead special projects and collaborate with other internal teams.
• Manage multiple internal and external policies, understanding sales opportunities and business rules.
• Collaborate cross-functionally to troubleshoot ad servers and sites, ensuring campaign, tag, and site functionality.
• Define and develop best practices for operational processes and support for ad-supported streaming services, including NBC Sports live streaming.
• Maintain proactive communication regarding account status across multiple stakeholders.
• Monitor and improve customer satisfaction related to campaign management and performance.
• Assist with documenting, updating, and maintaining ad specs, trafficking, and workflow procedures.
• Ensure creative adheres to technical specifications, including testing and troubleshooting third-party ads.
• Become a technical subject-matter expert (SME) across ad systems including Google Ad Manager, FreeWheel, and Operative One, with strong troubleshooting acumen.
• Manage communications with both internal and external teams.

Requirements

• Bachelor’s degree or equivalent work experience.
• 5+ years of working experience in ad serving platforms or ad trafficking. (3-5 years of practical work experience in digital technology or advertising can be substituted for college education).
• Excellent time management skills and the ability to prioritize tasks in a high-volume environment.
• Strong interpersonal and team skills.
• Ability to clearly convey technical and complex information through written communication.
• Ability to react to change productively.
• Aptitude to present in meetings for teams and large audiences.
• Proficiency in MS Office.
• Solid understanding of Google Ad Manager, FreeWheel, and other digital advertising vendors.
• Strong understanding of various online creative formats (e.g., Javascript tags, Video/VAST, Rich Media).
• Previous supervisors/management experience (a plus).
• Bilingual English/Spanish (both written and oral) (a plus).
• Previous people management experience leading ad operations, trafficking, or campaign management teams (preferred).
• Experience supporting local media, streaming, or broadcast advertising businesses (preferred).
• Based in the Los Angeles area and able to regularly support Pacific Time business hours (preferred).
• Experience partnering with Los Angeles-based stakeholders and cross-functional teams in a fast-paced media environment (preferred).