Senior CRM Developer/Engineer [international role based in Poland]

Senior CRM Developer/Engineer

About

TechSoup is a global nonprofit social enterprise helping NGOs access technology, resources, and funding. For over 30 years, we’ve supported 1.4M+ organizations across 230+ countries, delivering over $19B in technology value. We’re a fully remote, mission-driven team using technology to create a more equitable world. As a Senior CRM Developer / Engineer, you will work closely with the IT Team and various stakeholders, designing and implementing the full technology stack powering a global nonprofit enterprise operations platform. You will create end-to-end flows from business process design and CRM customization through cloud-native serverless infrastructure, third-party API integrations, ETL pipelines, and security architecture.

Responsibilities

• Architect and build Functions-based microservices with production-grade reliability (message archiving, distributed locking, tiered retry, adaptive rate limiting).
• Develop and maintain Dynamics 365/Dataverse customizations: plugins, custom APIs, web resources, and data models.
• Build and operate integrations across 6+ external systems (Box.com, Zendesk, NetSuite, IRS, CTP/XMAP, Onyx CRM, and other Shared Tech Systems).
• Design configuration-driven rule engines enabling business teams to modify qualification and routing logic without code changes.
• Implement security infrastructure.
• Build ETL pipelines for regulatory compliance data (IRS revocation lists to SQL Server to CRM).
• Create bilingual implementations (C#/.NET + Python) of core services for flexibility and platform reach.
• Manage cloud infrastructure: Azure Functions Elastic Premium plans, multi-slot deployments, storage queues, table storage.
• Contribute to defining the plan & approach for the team.
• Ensure quality results aligned with the enterprise architecture.
• Work actively with the whole team in preparing documentation, improving tech team capabilities, and sharing knowledge.
• Report, handle, and verify defects.
• Recommend appropriate actions for test results.
• Close cooperation with Developers and DevOps daily.
• Help troubleshoot issues.
• Create logs to document testing phases and defects.

Requirements

• At least 3+ years of experience in a similar position.
• Experience in complex solutions in CRM Dynamics 365/Dataverse, Azure Functions, Azure Storage (Queues, Tables, Blobs), C#, .NET Framework, .NET 8, Python, JavaScript, OAuth/SOAP/REST, SQL Server/SSIS, MSAL, PowerShell.
• Ability to think analytically and clearly present and justify your opinion.
• Looking for new challenges.
• Can communicate freely in English (or on a communicative level, but willing to develop in this area).
• Willingness to share knowledge and learn from others.
• This is a fully remote role, based in Poland.
• Project management: Scrum in development, Kanban in support.
• Issue tracking tool: Jira.
• Knowledge repository: Confluence.
• Version control system: GIT.