Salesforce Marketing Cloud Platform Manager

Omega CRM Consulting is partnering with a top-tier global pharmaceutical company to find a skilled Salesforce Marketing Cloud Platform Manager. This role is crucial for enabling efficient and effective campaign automation services within the Human Pharma Delivery Unit (HPS DU).

About the Role

The Salesforce Marketing Cloud Platform Manager will leverage expertise in the technical aspects of marketing platforms to support campaign automation. While the primary focus will be on Salesforce Marketing Cloud, the role may also involve other digital engagement tools such as Adobe Marketing Cloud, Customer Data Platforms (CDP), database management systems, and proprietary work-intake tools. You will also manage and maintain team spaces within the Atlassian suite (JIRA, Confluence, BitBucket).

Duties & Responsibilities

• Ensure campaign workflows and deliveries meet business needs as defined in campaign briefings.
• Guarantee high-quality, on-time campaign execution, including proper setup for measurement and QA.
• Own and optimize campaign processes, focusing on platform automation and driving innovation for efficiency and quality.
• Provide technical specifications and conduct User Acceptance Testing (UAT) for software enhancements.
• Debug workflow and delivery issues, and report platform issues/bugs to IT support.
• Document enhancements, templates, and technical processes.
• Develop and test script enhancements (JavaScript), schema extensions, and web API calls.
• Create and maintain technical workflows, campaign templates, landing pages, and HTML content.
• Collaborate with Campaign Support Services.
• Communicate and closely collaborate with Platform Management Omnichannel.

Requirements & Desired Skills

• Bachelor’s Degree in a technical field or business administration with a strong technical background.
• Excellent campaign and project management skills, with the ability to prioritize and manage multiple complex projects.
• 2-3 years of experience with Salesforce Marketing Cloud or Adobe Campaign; CDP knowledge is a significant plus.
• Technical marketing automation certification preferred (e.g., Architect or Developer for enterprise marketing automation platforms).
• Experience translating business and technical requirements into software enhancements.
• Knowledge of databases, SQL, ETL, and web API calls.
• Proficiency in AMPscript, JavaScript, HTML, CSS; Python is a plus.
• Strong understanding of the Software Development Life Cycle (SDLC); CDP knowledge is a significant plus.
• Experience in a software house, consultancy, or project delivery environment is preferred.
• Knowledge of email and website design is preferred.
• Exposure to Atlassian tools (Confluence, JIRA, BitBucket) is a plus.
• Pharma knowledge (including Veeva CRM) is a plus.
• Experience in production support and troubleshooting is preferred.
• Self-motivated, detail-oriented, and adaptable.
• Fluency in English.

What We Offer

• Permanent contract.
• Flexible Schedule to balance professional and personal life.
• Trainings & Certifications to improve skills and gain official partner certifications.
• Home Office opportunities.
• Flexible retribution (public transport ticket, Ticket Restaurant, etc.).
• Health insurance.
• Engagement in OMEGA's social initiatives.

About Us

We are a global digital company dedicated to accelerating business experiences (BX) through 360 solutions for business transformation and acceleration using technology and data for Omnichannel Experiences in areas like Customer Services, eCommerce, Analytics, and Marketing. We serve diverse industries including Retail, Life Sciences, Manufacturing, Education, Non-Profit, and NGOs. As one of the top 3 Salesforce partners in Europe, our team of over 570 professionals across Spain and France brings extensive knowledge and experience in business processes and technology. We are an award-winning Salesforce Consulting Partner recognized for innovation and outstanding knowledge. Our priority is team well-being, fostering a collaborative culture aligned with our values: Talent, Flexibility, Commitment, and Innovation. #TogetherWeGrow.