Partner Account Manager

Company: Verifone

Why Verifone:
For more than 40 years, Verifone has established a remarkable record of leadership in the payment technology industry and is one of the leading and largest providers of payment solutions worldwide. Verifone has a diverse, dynamic, and fast-paced work environment in which employees are focused on results and have opportunities to excel. We take pride in working with leading retailers, merchants, banks, and third-party partners to invent and deliver innovative payment solutions around the world. We strive for excellence in our products and services and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners, and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.

Verifone proudly maintains an in-office work culture, recognizing the immense benefits to career development and business results from colleagues being physically co-located. Currently, we do allow a hybrid work schedule, but we regularly revisit our attendance policy.

What’s Exciting About The Role:
As a Partner Account Manager, you will play a crucial role in developing and maintaining strategic partnerships with key partners in the payments industry. You will manage relationships, oversee partner performance, identify business opportunities for upgrades and growth, and ensure the success of joint initiatives. Additionally, the team services the SMB customer base, so there is a requirement to work on smaller upgrade opportunities within this sector.

Key Responsibilities:

Partner Relationship Management:

• Establish and maintain strong, long-term relationships with key strategic partners.
• Act as the primary point of contact for partners, ensuring effective communication and providing ongoing support.
• Monitor and manage partner performance to ensure alignment with business goals and KPIs.
• Collaborate with partners to identify and address business needs, solutions, and opportunities for growth.

Business Development:

• Identify new partnership opportunities within the payments industry and onboard new partners.
• Conduct market research to understand the competitive landscape, potential partners, and industry trends.
• Work closely with partners to co-develop marketing, sales, and go-to-market strategies.
• Drive the growth and adoption of payment solutions, ensuring partners achieve their revenue and performance targets.

Partnership Enablement:

• Provide partners with the necessary tools, resources, and training to successfully integrate and sell payment products and services.
• Assist partners with the technical and operational aspects of integration and implementation.
• Collaborate with internal teams (e.g., Product, Marketing, Sales) to ensure partners have the right support for optimal performance.

Contract and Negotiation Management:

• Negotiate partnership agreements, service level agreements (SLAs), and contract terms with partners.
• Work with legal and compliance teams to ensure partnerships comply with industry regulations and company policies.
• Review contract performance, ensuring both parties meet their obligations and expectations.

Reporting and Analysis:

• Track and report on the performance of partnerships, including revenue, engagement metrics, and other key performance indicators.
• Provide insights and recommendations to improve partnership performance.
• Use data and analytics to assess the effectiveness of current partnerships and drive optimization.

Cross-Functional Collaboration:

• Work closely with product, marketing, and customer success teams to align on partnership initiatives and deliver customer-focused solutions.
• Assist in resolving any operational, technical, or customer-related issues raised by partners.

Skills and Experience We Desire:

• 3+ years of experience in partnership management, business development, or sales within the payments, fintech, or financial services industry.
• Proven track record of building and managing strategic partnerships that drive revenue growth.
• Knowledge of the fintech landscape, with hands-on experience working with payment processors, banks, ISOs, PSPs, and broader financial ecosystems is highly desirable.
• Deep understanding of business development strategies and relationship management, with a strong commitment to cultivating long-term, mutually beneficial collaborations.
• Skilled in identifying, evaluating, and onboarding new partners while effectively nurturing and expanding existing relationships.
• Proficient in using CRM tools such as Salesforce to track pipeline, performance, and partner engagement.
• Highly motivated, adaptable, results-driven, approachable, collaborative, and eager to take on new challenges with energy and focus.

Our Commitment:
Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.