RateHawk - Junior Account Manager (Remote)

About RateHawk

RateHawk is part of Emerging Travel Group, a pioneering travel-tech company with brands like ZenHotels and Roundtrip, operating in over 220 markets worldwide. Our mission is to create, distribute, and operate the most convenient travel products, constantly innovating to make travel more accessible, rewarding, and simpler.

About the Role

As a Junior Account Manager, you will play a pivotal role in driving our sales efforts, forging strategic partnerships, and expanding our client base. This is a remote vacancy open to candidates residing (citizen or permanent resident) in Belgrade, Serbia.

Job Responsibilities

• Expand and consolidate presence in the assigned territory.
• Maintain and develop relationships with signed partners (tour operators, travel agencies, travel management companies, OTAs) to increase their performance.
• Collaborate with the sales team to identify and grow opportunities within the territory.
• Follow up with existing and new partners to provide system training.
• Position the brand within the travel trade through ongoing product presentations and networking events.
• Address incident issues and ensure partner support.
• Oversee and ensure accuracy in payment transactions.
• Spend approximately 10% of working time on business trips.
• Provide market and competitive environment analysis.
• Provide regular comprehensive reporting through CRM and internal systems.

Requirements

• Minimum of 1 year of successful experience in account or customer management, or business development for B2B companies within the travel industry.
• Understanding of the region’s travel market, including B2B travel networks.
• Fluent in English and Serbian; other languages are a plus.
• Up to 10% travel time may be required.
• Strong analytical skills and experience with data-driven decision-making.
• Proactive, ambitious, motivated, action-oriented, results-focused, with an appetite for innovative technology and comfort in a fast-changing business environment.
• Ability to understand and work across a wide range of cultural contexts.

Benefits

• Flexible schedules and opportunity to work remotely.
• Ambitious and supportive team environment.
• Internal programs for adaptation, training, and development of soft skills and leadership abilities.
• Partial compensation for external training and conferences.
• Corporate English school.
• Corporate prices on hotels and travel services.
• MyTime Day Off - an extra non-working day without loss of compensation.