HR Partner

Company: Employment Hero
Location: Remote
Position Type: [Not Specified, likely Full-Time]

About Employment Hero:
Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System integrates hiring, HR, payroll, and benefits into one solution. Since 2014, we've scaled to a $2 billion valuation with a presence in 6 countries, serving over 350,000 businesses and 3 million employees.

The EH Way:

• Mission First: Driven by our core mission.
• Remote First: Championing remote work with asynchronous communication and autonomy.
• AI First: Committed to using AI to accelerate our mission.
• Apolitical: Focused on our mission, not political topics.
• Live by Our Values: Role-modeling our values consistently.
• Expect High Performance: Setting and striving for high standards.

About the Role:
As a dedicated HR Partner, you will nurture stakeholder relationships to drive the development and implementation of comprehensive HR strategies using the EH Way and AI-first methodology. You will optimize the HR health and performance of your client portfolio by providing guidance on HR and legal compliance, taking a risk-management approach to complex industrial relations (IR) and employee relations (ER) matters. You will serve as the "expert in the room," ensuring clients feel confident in our mission.

Key Focus Areas:

• Expert Advisory Resolution: Resolve 100% of reactive compliance and legislative queries (terminations, investigations, disciplinary matters) with sound IR/ER judgment.
• Customer Satisfaction & Retention: Maintain high client engagement scores and zero "avoidable churn" by building trust-based relationships with C-suite and line managers.
• AI Integration & Efficiency: Achieve a "Superhero" rating for internal efficiency by documenting and sharing at least three AI-driven "hacks" or workflows.

Key Responsibilities Include:

• Strategic Advisory & Client Management: Develop strategic HR plans, review performance frameworks, and drive employee engagement for a portfolio of 4-15 clients. Build your portfolio to full capacity within 6 months. Manage commercial relationships and provide necessary advice. Represent the HR Partner team in pre-sales environments.
• Technical HR & Compliance: Provide "on the fly" best-practice advice on IR, compliance, and legislative queries. Manage complex reactive queries including terminations, investigations, and disciplinary matters. Conduct compliance audits.
• The EH Way & AI Innovation: Wield advanced AI tools to sharpen decisions and automate bottlenecks. Default to asynchronous communication (Slack, Confluence, G-Drive). Participate in quarterly AI pillar groups to share "AI hacks."
• Technology & Tooling: Lead the implementation and maintenance of the Employment Hero platform for clients. Utilize Asana for project tracking, Slack for collaboration, and the EH AI Agent for coaching.

Key Measurables (KPIs):

• Portfolio Capacity: Achieve full client workload within 6 months.
• Client Satisfaction: Maintain 0 NPS detractors.
• AI Proficiency: Achieve a passing grade on the AI Native scenario task and contribute to one AI-driven team initiative per quarter.
• Platform Implementation: Complete client software implementation within 60 days.
• Mission Alignment: 100% of work must align with making employment easier or more valuable.

Who You Are:

• Sound understanding of the IR/ER space; ability to field complex queries without hesitation.
• Habit of "asking AI first" for every idea or problem.
• Confidence to lead C-suite stakeholders and navigate difficult conversations.
• "Olympic team" level of excellence; average performance is not sufficient.
• Ability to manage a diverse, reactive workload through diligence.
• Connects with a diverse team by focusing strictly on the mission.
• Fearlessly disagrees to reach the best outcome while assuming positive intent.

What We Offer:

• Remote work flexibility.
• Access to cutting-edge tools.
• Ambitious, outcome-driven colleagues.
• ESOP (employee share options).
• Benefits: Generous parental leave, subsidized egg freezing, WFH office expense budget, learning & development opportunities.
• Annual Global Gathering.

Hiring Process Note:
We use AI tools early in the process and verify candidate identity and location.

How to Apply:
[Application instructions not explicitly stated, but likely through a company portal. Refer to the beta feature note below.]

Important Application Note: To ensure you have read this post completely, please mention the word RAPTUROUS in your application and tag #ROjox.