Customer Engineer (m/f/d)

Cloudflare is building a better Internet and protecting the free and open Internet. We are seeking a Customer Engineer (CE) to join our technical go-to-market strategy. As a trusted advisor, you will own the technical relationship from discovery through adoption and expansion, representing Cloudflare's Security, Networking, and Developer Platforms. This role is quota-carrying and utilizes AI-augmented workflows to eliminate administrative toil, allowing you to focus on high-value architectural design and driving measurable business outcomes.

About the Role

As a Customer Engineer, you will partner closely with Account Executives, lead technical discovery, build bespoke architectures, and deliver compelling product demonstrations and Proofs of Concepts (PoCs). You will act as a trusted technical advisor throughout the customer lifecycle, owning the long-term technical relationship and ensuring alignment between customer business goals and our product roadmap. You will also carry a variable quota tied to new business acquisition and account growth, driving platform adoption, retaining revenue, and identifying cross-sell/up-sell opportunities.

Key Responsibilities

• Technical Validation: Lead technical discovery, build architectures, and deliver demos/PoCs across Cloudflare’s portfolio (Security, Networking, Developer Platforms).
• Trusted Advisory: Serve as a trusted technical advisor throughout the customer lifecycle, maintaining deep relationships with key stakeholders.
• Strategic Alignment: Own the long-term technical relationship, ensuring alignment between customer business goals and the product roadmap.
• Commercial Accountability & Expansion: Carry a variable quota, driving platform adoption, retaining revenue, and identifying cross-sell/up-sell opportunities. Lead technical Quarterly Business Reviews (QBRs) to demonstrate ROI to C-level executives.
• AI Orchestration & Workflow Automation: Leverage AI agents and internal platforms to automate routine tasks (e.g., RFP responses, sandbox provisioning, telemetry monitoring) to focus on strategic customer advisory.

Minimum Qualifications

• Experience in a customer-facing technical role (e.g., Solutions Engineering, Customer Engineering, Sales Engineering, Forward Deployed Engineer).
• Experience working with hyperscaler ecosystems or Cybersecurity vendors.
• Broad technical expertise spanning web security, networking (routing, DNS, DDoS mitigation), cloud infrastructure, and enterprise architecture.
• Proven track record in a quota-carrying or revenue-aligned environment, with a strong understanding of SaaS metrics, business value translation, and enterprise sales cycles.
• Exceptional presentation and stakeholder management skills.
• Fluency in Bahasa Malaysia or Bahasa Indonesia is preferred due to frequent travel to Malaysia/Indonesia and direct client work.

Strongly Preferred Qualifications

• Hands-on experience with Cloudflare’s developer platform and AI ecosystem (Workers AI, AI Gateway).
• Experience with prompt engineering, Large Language Model (LLM) orchestration, or Retrieval-Augmented Generation (RAG) architectures.
• Proficiency in Python, JavaScript, or similar languages.
• Relevant certifications (AWS/Azure/GCP/Palo Alto/ISC2/ISACA/Other Cybersecurity vendors).

Compensation

This role features a competitive base salary and a variable commission structure tied directly to the successful execution of full-lifecycle commercial targets.

What Makes Cloudflare Special?

Cloudflare is committed to building a better Internet and protecting the free and open Internet through initiatives like Project Galileo, the Athenian Project, and 1.1.1.1.

We are proud to be an equal opportunity employer and value diversity and inclusiveness. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please contact hr@cloudflare.com if you require assistance.