Manager of Inside Sales (Renewals)

Company: Figma
Location: London Hub (Full-time)

About Figma:
Figma is expanding its team of creatives and builders dedicated to making design accessible to all. Our platform empowers teams to bring ideas to life, from brainstorming and prototyping to coding and AI iteration. Join us to shape the future of design and collaboration.

About the Role:
As the Manager of Inside Sales, you will lead a high-performing team of Inside Sales Representatives focused on the end-to-end renewal process for Unassigned, Mid-Market, Enterprise, and Strategic customers. Your team will ensure a best-in-class experience, driving predictable retention and growth. You will foster an inclusive, high-performance culture centered on coaching, collaboration, and accountability, partnering closely with Sales Managers, Customer Success, and cross-functional teams to align on renewal strategy and execution.

What you’ll do at Figma:

• Hire, onboard, and coach Inside Sales Representatives, providing consistent 1:1s, career development, and skill-based coaching.
• Own Net Retention Rate (NRR) performance for assigned renewals, monitoring key KPIs like forecast accuracy, Gross Retention Rate (GRR), expansion, and churn.
• Lead renewal forecasting, pipeline reviews, and inspection of deal quality.
• Analyze data to identify at-risk renewals and guide proactive, strategic team actions.
• Coach and iterate on renewal playbooks for various customer segments.
• Collaborate with Sales Managers, GTM leadership, Customer Success, Deal Desk, Legal, and Finance on renewal strategy and account engagement.
• Act as a senior sponsor for complex or high-value renewals, navigating escalations and ensuring positive customer experiences.
• Champion operational discipline, improving data hygiene, renewal velocity, and forecast predictability.

We'd love to hear from you if you have:

• 5+ years in B2B SaaS renewals, account management, or sales, with 2+ years of team leadership experience.
• Proven success in managing and developing sellers to exceed retention and growth targets.
• Strong cross-functional collaboration skills.
• Strong sales operational rigor, including discovery, negotiation, forecasting, and data-driven decision-making.
• Experience with Salesforce and renewals tooling (e.g., Ironclad), and a strong understanding of SaaS metrics (GRR, NRR, expansion rate).

Added Plus:

• German or French proficiency.
• Experience building or scaling a regionalized renewals or inside sales organization.

Our Commitment to Diversity:
Figma is an equal opportunity workplace dedicated to diversity and inclusion. We encourage applications from all qualified individuals. Reasonable accommodations are available for applicants with disabilities. By applying, you acknowledge Figma's Candidate Privacy Notice.