Technical Support Specialist | Devexperts

Devexperts provides trading platforms and brokerage automation solutions to financial institutions worldwide. We are looking for a Technical Support Specialist to monitor our platforms' state in real-time and proactively address any issues.

Job Description

As a Technical Support Specialist, you will ensure the trouble-free functioning of our Software & Hardware (SH) complex. You will be responsible for immediately alerting other specialists according to the approved escalation protocol in case of any operational abnormality. Additionally, you will handle communication with our customers regarding their requests and issue reports.

Qualifications

Must-have skills:

• High level of communication and soft skills.
• Sharp attention to detail.
• Diligence and quick response to incoming information (tickets, monitoring, calls, notifications, chats, etc.).
• Ability to work in an environment with frequently changing context.
• Upper-intermediate level of technical and common English, both spoken and written.

Nice-to-have skills:

• Basic IT skills (Unix and Windows operating systems at administrator level, SQL, network technologies, monitoring systems).
• 1+ years of experience in customer support with foreign clients.
• Experience with monitoring tools (e.g., Zabbix), Jira, Confluence, and Slack.
• Bachelor’s and/or master’s degree in computer science or professional secondary education related to network administration.

Additional Information

Flexibility benefits:

• Possibility of hybrid/remote work mode.
• Flexible working hours.

Health and recreation benefits:

• 20 days of paid vacation.
• 5 days of fully paid additional wellness days.
• Medical insurance – premium package.
• Free MultiSport card.

Facility benefits:

• Modern office with new equipment.
• Panoramic view of Vitosha mountain.
• PlayStation, Billiard, Relax zone and Gym.
• Parking space/public transport card.
• Free drinks and snacks.

Community benefits:

• Teambuilding activities.
• Corporate parties.
• Football club.
• Speakers’ club.
• Free admission to corporate external events.
• Possibility of joining conferences and professional fairs.

Professional training benefits:

• English language courses.
• Local language courses for foreign employees.
• Unlimited access to self-learning platforms.
• Certification opportunities.
• Mentorship Program.

Social benefits:

• Referral bonuses for specific roles.
• Paid leave upon special events.