Procurement Specialist | Five9

Join Five9, a leading provider of cloud contact center software, and help bring joy to customer experience. We are a team-first culture that enables innovation, growth, and thriving together. We celebrate diversity and foster an inclusive environment where employees can be their authentic selves.

Five9 facilitates more than three billion customer interactions annually. As a Procurement Specialist, you will support our global procurement organization by driving operational excellence across our Procure-to-Pay (P2P) processes, with a primary focus on supporting our Coupa platform operations. You will partner closely with the Coupa Subject Matter Expert (SME) and serve as a frontline partner for cross-functional teams, guiding users, troubleshooting issues, and ensuring compliance with Five9’s procurement policies.

Responsibilities:

• Coupa P2P Process Operations: Facilitate the PR>PO process, ensuring purchase requests (PRs), purchase orders (POs), and Change Requests are processed efficiently, accurately, and in compliance with corporate policies.
• Internal User Support & Enablement: Act as a dedicated partner to internal business users, providing day-to-day guidance, troubleshooting system issues, and assisting with training to ensure high user adoption and a frictionless procurement experience.
• Supplier Onboarding & Enablement: Support the vendor onboarding process, ensuring all necessary documentation and compliance reviews are completed.
• Cross-Functional Collaboration: Partner closely with Accounts Payable, Finance, and business owners to resolve matching exceptions, invoicing issues, and ensure smooth downstream financial operations.
• Contract Administration: Assist in routing vendor agreements through appropriate review/approval channels and ensuring final approved contracts are executed and archived.
• Continuous Improvement: Proactively identify bottlenecks or inefficiencies within the P2P workflow and recommend system or process enhancements to the Coupa SME.
• Software Administration: Administer current and potentially new software used by the Procurement team.
• Benchmarking Assistance: Assist in conducting market research and competitive analysis on prospective vendors.

Requirements:

• Experience: 5–7+ years of experience in procurement operations, purchasing, or a related functional role within a medium to large organization.
• Coupa Expertise: Hands-on experience utilizing and navigating Coupa Procure-to-Pay tool is preferred (Coupa backend system knowledge is a strong plus).
• Organizational Software Experience: 1-3 years of working with process flow software such as Monday.com and Asana. Procurement Tool and CLM experience are a plus.
• P2P Mastery: Strong, foundational understanding of the entire Procure-to-Pay lifecycle and how procurement systems integrate with ERPs and financial accounting.
• Customer-Centric Approach: Exceptional interpersonal skills with a proven track record of working closely with internal users, offering clear guidance, and maintaining a service-oriented mindset.
• Analytical & Detail-Oriented: Ability to evaluate procurement data, monitor SLA metrics, and maintain strict data hygiene within the procurement system.
• Communication: Excellent written and verbal communication skills; ability to explain procurement policies and system steps clearly to non-procurement stakeholders.
• Work Environment: Comfortable operating in a fast-paced, dynamic environment with competing priorities. Self-driven, highly accountable, trustworthy, and able to work independently in a remote setting.
• Education: Bachelor’s degree in Business Administration, Supply Chain, Finance, or a related field.
• Location: Philippines.

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• Internet and meal allowance (while on WFH setup)
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, Pag-IBIG, 13th month pay, Solo parent leave, Special leave for women)

Five9 embraces diversity and is committed to building an inclusive team. Five9 is an equal opportunity employer.