UX Researcher

Company: Tether

About Tether:

Tether is pioneering a global financial revolution with cutting-edge solutions that empower businesses to seamlessly integrate reserve-backed tokens across blockchains. We enable instant, secure, and global digital token transactions at a fraction of the cost, with transparency at the core of everything we do. Our innovative product suite includes the world's most trusted stablecoin, USDT, alongside pioneering digital asset tokenization services. We are also driving sustainable growth through energy solutions for Bitcoin mining and developing cutting-edge data solutions like KEET for secure and private data sharing. Tether Education democratizes digital learning, and Tether Evolution pushes the boundaries of technology and human potential.

Join our global, remote talent powerhouse and collaborate with bright minds to make a mark in the fintech space. If you have excellent English communication skills and are ready to contribute to an innovative platform, Tether is the place for you.

About the Role:

Tether is seeking a UX Researcher to work across our entire product portfolio, from consumer apps like Keet, QVAC Workbench, and Tether Wallet, to developer portals and platforms like QVAC, Pears, MDK, and WDK. This role offers a unique breadth, allowing you to study diverse user behaviors globally and collaborate with engineers on developer portal best practices. We need a curious, deep-thinking individual who can clearly communicate findings to drive better product decisions, always aiming for the best possible user experience.

Responsibilities:

• Run UX research across Tether’s consumer and developer products (Keet, QVAC Workbench, Tether Wallet, developer portals, etc.).
• Identify UX best practices and emerging patterns across product categories.
• Research competitors and adjacent products to understand problem-solving approaches and identify gaps.
• Translate findings into clear, actionable recommendations for product designers and product managers.
• Partner with product teams across all four pillars (Stable Finance, Stable Intelligence, Stable Power, Stable Communications) to inform decisions throughout the product lifecycle.
• Build and maintain a research repository to compound insights over time.
• Tailor research methods (qualitative, quantitative, lightweight, deep) to specific product needs.

Requirements:

• 5+ years of UX research experience across consumer and/or developer products.
• End-to-end research skills: defining questions, selecting methods, execution, synthesis, and communication.
• Strong command of qualitative methods (interviews, usability testing, contextual inquiry) and working familiarity with quantitative ones.
• Working knowledge of at least one of: crypto wallets and self-custody, messaging or P2P, AI applications, or developer tooling.
• Sharp written and verbal communication skills, able to convert ambiguous findings into decision-ready recommendations.
• Experience with products where trust, privacy, security, money movement, or technical complexity impact user experience.
• Mandatory AI fluency: actively use AI tools for research planning, synthesis, insight mapping, documentation, and reporting, while applying strong human judgment.
• Strong communication skills to convert messy findings into clear, decision-ready recommendations for Design, Product, Engineering, Marketing, and leadership.
• Strong product judgment to separate signal from noise and identify influential insights.
• Comfortable working in fast-moving environments where research is practical, focused, and useful.
• Genuine curiosity, critical thinking, and depth of analysis beyond surface-level observations.
• Low-ego collaboration style, able to challenge assumptions clearly and constructively.

Bonus Points:

• Background researching developer audiences and developer experience.
• Experience setting up or scaling UX research practices.
• Background in fintech, crypto, AI, P2P, or open-source ecosystems.
• Familiarity with privacy-preserving research methods.
• Ability to create low-fidelity prototypes to demonstrate potential user flow, functionality, and content structure improvements.

Important Information for Candidates:

Be aware of recruitment scams. Apply only through official channels (tether.recruitee.com). Verify recruiter identity via LinkedIn. Avoid unusual communication methods (WhatsApp, Telegram, SMS). All official communication comes from @tether.to or @tether.io email addresses. We will never request payment or financial details. Report any suspicious activity immediately.