Account Manager - Benelux

Account Manager - European Marketing Orchestration Platform

Company: Ibexa
Location: Louvain-la-Neuve, Belgium (Hybrid)

About Ibexa

Ibexa is a leading European marketing orchestration platform empowering organizations to deliver seamless, data-driven customer experiences. Our integrated solutions (including Qualifio, Raptor, Quable, Actito) unify content management, customer data, engagement, and product information, enabling marketing and digital teams to break down silos and create personalized experiences at scale. With over 350 professionals across Europe, Ibexa is expanding its global footprint and seeking ambitious sales professionals.

About the Role

We are looking for a highly motivated and customer-centric Account Manager to manage and grow a portfolio of strategic clients. As a trusted advisor, you will drive customer success, retention, and revenue growth, ensuring clients maximize the value of our platform and services. You will collaborate with cross-functional teams and senior stakeholders to develop long-term partnerships, align business objectives, and identify expansion opportunities.

Key Responsibilities

Strategic Account Management:

• Serve as the primary point of contact for strategic customers.
• Build trusted relationships with key stakeholders, aligning platform usage with business objectives.
• Conduct regular Business Reviews, monitor performance against KPIs, and recommend optimization strategies.

Customer Retention & Growth:

• Monitor account health, adoption, and satisfaction to proactively identify risks and opportunities.
• Lead contract renewals, negotiations, and commercial discussions.
• Drive account growth through upselling, cross-selling, and expansion opportunities.

Cross-Functional Collaboration:

• Coordinate with internal teams to ensure a seamless customer experience and successful product adoption.
• Advocate for customer needs and share feedback with Product, Marketing, Sales, and Support teams.
• Contribute to the continuous improvement of Account Management processes.

Enterprise Account Leadership:

• Manage complex, multi-product, and international customer relationships.
• Develop a deep understanding of customers’ business challenges and act as a strategic advisor.
• Ensure alignment between headquarters, regional teams, and internal stakeholders.

Requirements

What We're Looking For:

• Proven experience in Account Management, Customer Success, or a related customer-facing SaaS role.
• Strong commercial acumen with experience managing renewals, upselling, and revenue growth.
• Excellent stakeholder management and relationship-building skills, including executive-level interactions.
• Analytical mindset with the ability to translate data into actionable recommendations.
• Experience managing complex, multi-stakeholder, and international accounts.
• Outstanding communication, negotiation, and project coordination skills.
• Fluent in Dutch and English, OR French and English.
• Ability to thrive in a fast-paced, collaborative, and customer-focused environment.

What We Offer

Join a growing European software company with a diverse and collaborative team. We offer a flexible work environment, competitive compensation, and ample opportunities for professional growth within a supportive culture that values teamwork and innovation.